Frenzy Yen Rocha

Developed verifier guidelines and multimodal training assets that improved model differentiation of high-quality vs subpar responses and enhanced real-world web search performance. Contributed to audio selection and transcription workflows to boost multimodal accuracy.

Led adversarial stumping and safety-aligned prompt design to expose vulnerabilities and harden models against misuse, and produced curated Tagalog–English RLHF annotations and error taxonomies to improve ethical alignment.

Annotated mixed-language responses and led a multimodal sprint to curate hybrid prompts, rank and rewrite outputs for cultural fidelity, and refine model performance in safety-critical local domains.

Performed final quality checks across operations, created QA guidelines and rubrics, and ran calibration sessions that streamlined processes and improved departmental performance.

Assessed and ranked social media marketplace content for relevance and consistency, delivering accurate evaluations that improved platform content quality.

Provided detailed feedback and coaching, created onboarding QA materials, and ran calibration sessions that improved team performance and integration of new hires.

Managed investment inquiries for high-value clients, progressed to Tier 2 and mentoring roles, and supported complex retirement plan cases and new-hire development.

Handled debit card dispute calls per Visa chargeback processes, achieved high customer satisfaction, and advanced to mentor and QA analyst trainee roles.

Completed an Associate in Computer Technology program focused on practical IT and computing fundamentals.