Open to opportunities

Roy User

@royuser6

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Workforce management coordinator driving productivity and operational efficiency.

Malaysia

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What I'm looking for

I seek a role where I can apply workforce planning and data-driven scheduling to improve efficiency, work collaboratively with operations leaders, and grow into broader operations or workforce management responsibilities.

I am an experienced Workforce Management Coordinator with a strong background in strategic workforce planning, demand forecasting, and performance analysis. I have a track record of optimizing staffing, streamlining processes, and improving employee satisfaction across multi-site operations.

My prior roles include Workforce Management Coordinator at Persol Kelly, Agent Support and Revenue Supervisor at RIA Money Transfer, and Service Banker at Standard Chartered, where I consistently met or exceeded targets, implemented Excel-based solutions, and earned recognition such as RIA's Hero of the Year.

I bring collaborative leadership, data-driven decision making, and adaptability to fast-paced environments, and I focus on aligning workforce needs with business objectives to deliver measurable operational improvements.

Experience

Work history, roles, and key accomplishments

Workforce Management Coordinator

Persol Kelly

Jan 2024 - Jul 2024 (6 months)

Managed scheduling, resource allocation and workforce planning across client sites, streamlining staff allocation to boost productivity and improve employee satisfaction; implemented Excel pivots to increase roster-building efficiency.

Workforce Planning Microsoft Excel Scheduling Data Analysis Time Management

Agent Support and Revenue Supervisor

RIA Money Transfer

Jan 2017 - Dec 2022 (5 years 11 months)

Led the revenue team for Australia and New Zealand remittance markets, trained hires, supported marketing of products, and consistently met or exceeded monthly transaction volume targets while maintaining low error rates.

Revenue Management Team Leadership Client Relations Transaction Processing Training Performance Analysis

Service Banker

Standard Chartered Bank

Jan 2011 - Aug 2013 (2 years 7 months)

Handled daily cash operations, resolved customer inquiries, and exceeded sales targets through proactive cross-selling and digital banking adoption initiatives, improving customer satisfaction and referral processes.