Roy Sheltone

I'm Roy Sheltone, a creative and dependable remote professional with over three years of experience in digital engagement, customer support, and content strategy. My background in communication, combined with hands-on experience in social media management and high-volume customer service, has helped me build a solid track record in solving problems efficiently while maintaining empathy and professionalism.

I’ve successfully supported clients across phone, email, and live chat platforms, consistently earning 95%+ satisfaction ratings. I also specialize in content creation and strategy, having driven engagement growth and community expansion across platforms with over 50,000 followers. I’m proficient with tools like Zendesk, Salesforce, Google Suite, and various content scheduling and analysis tools. I’ve also worked as a freelance social media specialist, producing campaigns that improved conversion rates by up to 15%.

I hold a BA in Communication from Jomo Kenyatta University of Agriculture and Technology and have a strong grasp of Western cultural trends and online behavior—valuable for global or U.S.-focused roles. Beyond work, I enjoy photography, journaling, hiking, and community service.

I'm looking to join teams that value innovation, growth, and collaboration in a remote-first setting.