Open to opportunities

Roxanne Mulholland

@roxannemulholland

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Seasoned library and clerical professional specializing in customer service, data entry, and front-desk support.

United States

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What I'm looking for

I’m looking for a challenging position where I can utilize my education and experience, using my strengths in customer service, front-desk support, and accurate data entry to keep operations running smoothly.

I’m a Library Assistant III with the County of Tulare (February 2015–present), where I handle front-desk customer service, greet patrons, and manage check in and out. I answered phones, completed data entry, assisted patrons on computers, and helped them find books and materials.

Earlier, I built strong accuracy and productivity as a Data Transcriber for the Internal Revenue Service (March 2008–June 2014 and February 1993–May 2003). I used 10-key, typed, input information into main frame computer systems, key verified other employees’ work, and met and exceeded quotas.

I also bring broad clerical and service experience—from call-center customer support at Alorica to receiving and inventory-type work, and Office Assistant duties with the County of Fresno. I’m certified in Office Assistant Applications from Fresno City College, with training in Microsoft Word and Excel, and I type about 62 words per minute using 10-key by touch.

Experience

Work history, roles, and key accomplishments

Current

Library Assistant III

Current

County of Tulare

Feb 2015 - Present (11 years 5 months)

Provided front-desk library customer service, greeting patrons and handling check-in/check-out. Performed phone answering, data entry, computer assistance, shelving/mending, and cash register fines/payments, as well as collections, mail sorting, and other clerical duties.

Customer Service Front Desk Operations Data Entry Computer Assistance Patron Support Check Out Book Material Finding Shelving Mend Cash Register Fines Processing Collections Correcting Applications Sorting Mail Clerical Work

Data Transcriber

Internal Revenue Service

Mar 2008 - Jun 2014 (6 years 3 months)

Transcribed and input information using 10-key and typing into a mainframe computer system. Verified work and met/exceeded quotas.

10 Key Typing Quality Control Quota Achievement

Receiving Associate

Walmart

Mar 2014 - Apr 2014 (1 month)

Supported store receiving and stocking operations, including zoning and clean-up. Provided customer service and used equipment to place product.

Stocking Zoning Clean Customer Service Product Placement Equipment Receiving Operations

Customer Service Agent

Alorica

Sep 2007 - Nov 2007 (2 months)

Handled inbound call center support by answering phones and assisting customers with products and brands. Transferred calls as needed and addressed customer complaints.

Call Center Answer Phones Customer Support Product Brand Assistance Call Transfer Complaint Handling

Library Aide

County of Fresno

Apr 1993 - Feb 2002 (8 years 10 months)

Provided library front-desk customer service, greeting patrons and handling check-in/check-out. Answered phones, completed data entry, assisted patrons with computers and finding books/materials, and performed mending/shelving plus fines and payments at a cash register.

Customer Service Front Desk Operations Answer Phones Data Entry Computer Assistance Patron Support Check Out Book Material Finding Shelving Mend Cash Register Fines Processing

Office Assistant II

County of Fresno

Oct 1998 - Jun 2000 (1 year 8 months)

Performed warehouse/dock and inventory control duties for Health and Human Services. Managed files (check-in/check-out), answered phones, and supported case processing by sending cases to eligibility workers and creating/finding lost cases.

Warehouse Dock Work Inventory Control File Management Check Out Answer Phones Computers Lost Case Search Creating New Cases

Education

Degrees, certifications, and relevant coursework

Fresno City College

Certification, Office Assistant Applications

2006 - 2007

Completed a certification in Office Assistant Applications at Fresno City College from September 2006 to March 2007, including Microsoft Word and Excel, alpha/numeric filing, and various office duties.