Roxana GochezRG
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Roxana Gochez

@roxanagochez

Experienced designer with a passion for user-centered methodologies.

El Salvador
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I am a highly skilled designer with a strong background in user-centered methodologies and strategic design. With a Bachelor's Degree in Strategic Design and a Postgraduate Diploma in Digital Innovation, I have honed my skills in conducting user research and providing valuable insights for strategic decision-making. I have contributed to the establishment of the Customer Service department at Grupo CASSA, applying user-centered methodologies and identifying growth opportunities in the market strategy. I have also led the end-to-end design process for the landing page of the Muzza LGI brand, from conception to high-fidelity prototype.

As a freelance designer, I have created and developed identities and corporate images for various brands. I have managed social media profiles on platforms such as Facebook, Instagram, and TikTok, conceptualizing and implementing digital strategies to maximize visibility and online interaction. I am proficient in design tools such as Photoshop, Illustrator, and Figma, and have experience in website design and management.

In my role as a Community Manager at Centro de Apoyo de Lactancia Materna, I managed platforms for three different brands, optimizing reach and increasing followers by 30% in 8 months. I conceptualized and designed educational materials, providing valuable resources for vulnerable communities. I am skilled in interorganizational collaboration, journey mapping, and user research, and have experience in internal communications and branding.

Experience

RE
Current

Freelance Designer

Remote

Jan 2021 - Present (3 years 4 months)

Created and developed identity and corporate image for various brands. Managed social media profiles on platforms such as Facebook, Instagram, and TikTok. Conceptualized, designed, and implemented digital strategies, maximizing visibility and online interaction. Designed and produced corporate materials, ensuring effective and professional visual communication. Created and managed websites on var

CM

Community Manager

Centro de Apoyo de Lactancia Materna

Oct 2019 - Dec 2020 (1 year 2 months)

Managed platforms (Facebook, Instagram, and Twitter) for three different brands, optimizing reach and increasing followers by 30% in 8 months. Conceptualized, designed, and implemented strategies and campaigns in both traditional and digital media. Edited, animated videos, and took and edited photographs. Conceptualized and designed educational materials, providing valuable and accessible resourc

GC

Designer for Commercial Area

Grupo CASSA

Dec 2021 - Oct 2023 (1 year 10 months)

Contributed to the establishment of the Customer Service department, applying user-centered methodologies. Led the end-to-end design process, from conception to high-fidelity prototype, for the landing page of the Muzza LGI brand. Facilitator of Service Design workshops, empowering interdisciplinary teams to collaborate more effectively in creating customer-centric solutions. Conceptualization an

SY

Internal Communications Assistant

SYKES

Oct 2018 - May 2019 (7 months)

Ideation and design of internal campaigns and communications, ensuring effective and engaging communication. Managed internal communication channels, including email, screens, and bulletin boards. Designed promotional materials to strengthen the account’s identity. Organized events focused on professional growth and emotional well-being, fostering an enriching and positive work environment.

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