Rowena Ocalinas

Led end-to-end delivery for multiple Oracle Managed Services customers across ANZ, overseeing contracted and non-contracted services. Managed service quality, SLA/KPI performance, escalations, and customer satisfaction.

- Led end-to-end delivery for multiple Oracle Managed Services customers across ANZ, overseeing contracted and non-contracted services.
- Served as a senior client interface, managing service quality, SLA/KPI performance, escalations, and customer satisfaction.
- Partnered with Sales and Account teams during pre-sales and new business opportunities, providing delivery and operational expertise.
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- Defined and monitored KPIs and SLAs across Incident, Service Request, Problem, and Change processes.
- Led ISO 20000 audit readiness and compliance activities for customer engagements.
- Supported Business Continuity Planning initiatives during the COVID-19 period.
- Strengthened service governance through process controls, operational standards, and continual service improvement.
- Identified o

- Managed SAP Application Managed Services engagements supporting enterprise customers across the Philippines, Singapore, and UK.
- Monitored SLA compliance across Incident, Problem, Change, and Service Request processes.
- Served as a primary contact for customer escalations, service reviews, operational reporting, and governance.
- Coordinated distributed technical teams and supported resource p

- Supported enterprise applications for a US-based logistics organisation, covering Change, Release, Configuration, and Access Management.
- Participated in CAB/TAB governance and coordinated production deployments and scheduled maintenance.
- Provided L2 support for service requests, migrations, promotions, fixes, and maintenance activities.
- Applied ITIL-based processes to maintain controlled a

- Delivered SCM consulting services supporting HP operations.
- Developed and implemented automation tools and process enhancements to improve SCM team efficiency.
- Transitioned from contract consulting into a permanent HP opportunity following successful completion of the engagement.

- Designed and launched 15–20 large-scale online databases, managing environments with up to 17 million records.
- Collaborated across QA, production, and technical teams throughout the software development lifecycle.
- Combined technical analysis, production support, data management, and cross-functional coordination to deliver reliable database solutions.

Worked as Production Planning Coordinator at TONG HSING ELECTRONICS PHILS. INC..

Worked as Relocation at Career Break.

Worked as Purchasing Staff at Honda Philippines, Inc..

Worked as Field Researcher at Kantar.

College Stuff, Graduation

Worked as Sales Associate at BDO Unibank.

Pursued a Bachelor of Science in Computer Science with a focus on Information Technology.