Open to opportunities

Roslyn Thomas

@roslynthomas

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I coordinate field service operations, schedules, customers, and technical teams.

South Africa

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What I'm looking for

I'm looking for a service administration or coordination role where I can plan field services, support customers and technical teams, manage service data, and help operations run smoothly.

At Dentsply Sirona South Africa, I coordinate field services between technical specialists, third-party providers, and customers for dental products and technologies. I plan technician schedules, maintenance, installations, repairs, spare-parts shipments, and customer service plans.

I've built 15 years of service administration experience across Dentsply Sirona, Pansolutions Business Systems, and Panasonic Business Systems. My work includes preparing quotations and invoices, managing job cards, capturing service data, compiling reports, coordinating warehouse and engineer processes, and supporting customers with service and logistical questions.

I'm customer-oriented, detail-focused, and comfortable working across Pastel, Excel, Siroforce, TrackTray, and Fleetmatics Verizon Connect. I consistently achieved targets as a Service Controller Supervisor and was recognized as Service Employee of the Year.

Experience

Work history, roles, and key accomplishments

Current

Senior Service Administrator

Current

Dentsply Sirona South Africa

Jan 2014 - Present (12 years 7 months)

Provided administrative and technical support, interfacing between Technical Specialists, 3rd party Service Providers, and Customers to plan, coordinate and schedule field services. Planned and organized work schedules for field technicians and prepared quotations for customers.

Siroforce TrackTray Excel Customer Service Planning Scheduling Problem Solving Data Management

Service Controller Supervisor

Pansolutions Business Systems

Mar 2013 - Dec 2013 (9 months)

Supervised Field Technicians and Service Controllers, logged service calls, and printed/issued job cards to technicians. Prepared invoicing and COD quotations and liaised with finance houses on settlements of contracts.

Supervision Service Coordination Invoicing Customer Service

Service Administrator

Pansolutions Business Systems

Dec 2010 - Feb 2013 (2 years 2 months)

Coordinated the day-to-day administrative operations of a service department, generated job cards, and assigned technicians to planned installations and breakdowns.

Administration Job Cards Scheduling

Service Admin Clerk Customer Care Department

Panasonic Business Systems

Jun 2006 - Nov 2010 (4 years 5 months)

Supported back-office operations, captured meter readings, and maintained both physical and digital filing systems ensuring files were easily retrievable.

Data Entry Filing