Rosineia Fiorese
@rosineiafiorese
Customer service and administrative support professional seeking remote work, with experience serving clients in the U.S. and Brazil.
United StatesWhat I'm looking for
At Fiorese’s Cleaning and Organizing, I provide personalized organizing services based on clients’ needs, communicate directly with them, and manage appointments. My customer service experience also includes assisting customers with questions, product selection, and purchases at Tasty Twist and Sunflower Boutique.
In Brazil, I held administrative and management positions with municipalities, the National Front of Mayors (FNP), and other organizations, coordinating activities, projects, schedules, documents, and programs. I also taught Portuguese, Brazilian Literature, and Writing in public and private schools, and I’m currently studying Digital Marketing.
Experience
Work history, roles, and key accomplishments
Portuguese Language, Literature & Writing Teacher
Public & Private Schools
Jan 1991 - Dec 2019 (28 years 11 months)
Taught Portuguese, Brazilian Literature, and Writing to middle and high school students. Developed educational materials, evaluated written work, and provided individualized feedback.
Administrative Manager
Municipality of Vitória
Coordinated administrative activities, projects, schedules, documents, and programs. Supported managers, government departments, legal professionals, and the public.
Administrative Supervisor
Municipality of Venda Nova do Imigrante
Coordinated administrative activities, projects, schedules, documents, and programs. Supported managers, government departments, legal professionals, and the public.
Customer Service & Sales
Tasty Twist
Provided friendly and professional customer service in fast-paced environments. Assisted customers with questions, requests, product selection, and purchases.
Lyft Driver
Provided professional transportation and customer service to diverse clients. Managed schedules, navigation, and customer interactions independently.
Personal Organizer
Fiorese's Cleaning and Organizing
Provided personalized organizing services based on client needs and expectations. Communicated directly with clients and managed appointments and daily responsibilities.
Government Advisor
Union of Attorneys of Espírito Santo
Coordinated administrative activities, projects, schedules, documents, and programs. Supported managers, government departments, legal professionals, and the public.
Customer Service & Sales
Sunflower Boutique
Provided friendly and professional customer service in fast-paced environments. Assisted customers with questions, requests, product selection, and purchases.
Executive Secretary
Galvão Advogados Associados
Coordinated administrative activities, projects, schedules, documents, and programs. Supported managers, government departments, legal professionals, and the public.
Project Coordinator
National Front of Mayors (FNP)
Coordinated administrative activities, projects, schedules, documents, and programs. Supported managers, government departments, legal professionals, and the public.
Education
Degrees, certifications, and relevant coursework
CESAP
Graduate Certificate, Youth and Adult Education
Earned a Graduate Certificate in Youth and Adult Education (EJA) from CESAP in 2015.
Federal University of Espírito Santo
Bachelor of Arts, Portuguese and Letters
Earned a Bachelor of Arts in Portuguese and Letters from the Federal University of Espírito Santo in 1996.
Faculdades Integradas Simonsen
Specialization, Higher Education Teaching
Completed a specialization in Higher Education Teaching at Faculdades Integradas Simonsen.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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