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@rosenyokabi
Diligent customer support agent with a focus on problem-solving.
I am an Advanced Customer Support Agent with three years of experience in the radiology sector, specializing in resolving complex billing inquiries. My dedication to customer satisfaction has led to a remarkable 95% first-call resolution rate, significantly enhancing client experiences. I take pride in my ability to leverage industry-specific software and regulatory compliance knowledge to improve service delivery.
At MBMS, I successfully implemented a new ticket prioritization system that reduced issue resolution timelines by 30%, demonstrating my commitment to optimizing processes and enhancing efficiency. My strong communication and active listening skills, combined with my patience and empathy, allow me to effectively address customer concerns and foster positive relationships.
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Work history, roles, and key accomplishments
MBMS
Feb 2022 - Mar 2025 (3 years 1 month)
Diligent Advanced Customer Support Agent with 3 years of experience in resolving complex billing inquiries in the radiology sector, achieving a 95% first-call resolution rate. Improved client satisfaction scores by 20% through expert knowledge of industry-specific software and regulatory compliance.
Degrees, certifications, and relevant coursework
Bachelor of Science, Quality Assurance
2018 - 2021
Studied the principles of science and quality assurance, focusing on methodologies to ensure product quality and compliance with industry standards.
Software and tools used professionally
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