Rose Nyokabi

I am an Advanced Customer Support Agent with three years of experience in the radiology sector, specializing in resolving complex billing inquiries. My dedication to customer satisfaction has led to a remarkable 95% first-call resolution rate, significantly enhancing client experiences. I take pride in my ability to leverage industry-specific software and regulatory compliance knowledge to improve service delivery.

At MBMS, I successfully implemented a new ticket prioritization system that reduced issue resolution timelines by 30%, demonstrating my commitment to optimizing processes and enhancing efficiency. My strong communication and active listening skills, combined with my patience and empathy, allow me to effectively address customer concerns and foster positive relationships.