Edgar User

I am a driven and results-oriented Team Captain with more than 9 years of experience in the dynamic BPO landscape, specializing in technical support. My journey has been marked by a steady climb through various roles, where I gained extensive exposure to a diverse range of administrative and tech-related tasks. Today, I lead a high-performing team, leveraging my deep understanding of technology and proven leadership skills.

Throughout my career, I have consistently demonstrated an unwavering commitment to quality and excellence. I manage a team of agents, guiding them to achieve or exceed goals and key performance indicators through periodic coaching and mentoring. My experience includes conducting business reviews and performance management activities to assist in the continuous development of my team members, ensuring we deliver outstanding results.