@roseana
Customer Success Associate at Transcom, supporting Poland-market customers through email and tracking requests in Zendesk.
IndiaAt Transcom, I provided email-based customer support for the Poland market, responding to customer queries and maintaining service quality.
I used Zendesk and CRM tools to track support requests, document interactions, and facilitate query resolution. I also used Axapta and CCA Suite to support customer service processes.
I monitored SLAs to help ensure timely responses and resolutions, and used Microsoft 365 for documentation and daily operational tasks.
Work history, roles, and key accomplishments
Transcom
Provided email-based customer support for the Poland market, managing support requests and maintaining service quality. Used Zendesk, CRM tools, Axapta, and CCA Suite to track and resolve customer queries while monitoring SLAs.
Degrees, certifications, and relevant coursework
Master of Business Administration, Business Administration
Pursued a Master of Business Administration (MBA) at Dr. A.P.J. Abdul Kalam Technical University, completing in 2024.
Software and tools used professionally
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