At Fiserv, I provide end-user support for hardware, software, applications, account access, and connectivity issues. I use structured troubleshooting to identify causes, guide users through corrective steps, and confirm resolution.
I also diagnose device and peripheral problems involving provisioning, resets, printers, and display systems. I document incidents in ServiceNow and escalate unresolved issues to technical teams with handoff details.
At Nelnet, I investigated account, payment, and system discrepancies as an Accounting Specialist, researching records across internal systems and documenting findings. Earlier, as a Help Desk Technician / Customer Service Representative, I supported users by phone, web chat, and email.
At Spectrum, I provided Tier 1 telephone support for internet service, PC hardware and software, connectivity, access, and account issues. I hold an Associate of Science in Information Technology from Full Sail University.
