At OnPoint Community Credit Union, I diagnose and resolve online banking, account, and system issues through phone and remote support sessions. I manage concurrent Tier 2 cases independently while maintaining accurate ticket records and strong customer service.
I investigate member and system information, identify inconsistencies, and escalate complex cases when deeper fixes are needed. My work has earned repeated Top Performer recognition for accurate, high-quality support in a fast-paced remote environment.
In the U.S. Army Reserve, I review sensitive personnel and operational information, maintain technical documentation, and prepare accurate reports for leadership. I work carefully with confidential information and follow strict procedures, reporting standards, and accountability requirements.
I bring hands-on troubleshooting, remote diagnostics, case management, compliance awareness, and technical documentation skills to support operations that depend on accuracy.
