Rory Muldoon

Specializing in superannuation dispute resolution, managing complex cases with a focus on client relations and regulatory compliance.

Worked as Senior Dispute Resolution Specialist - Superannuation at Australian Financial Complaints Authority.

Took a career break to solo backpack across Europe & Asia for 10 months

• Customer Support & Communication: Guide claimants through the superannuation death benefit process with clear, professional, and empathetic communication, ensuring they receive timely updates and support.

• Claims Assessment & Accuracy: Apply a strong understanding of superannuation legislation and fund rules to assess and process claims with precision, minimizing errors and ensuring complianc

Managed death benefit claims for customers during sensitive times, providing regular updates and efficient claim progression. Led a team to handle claims from a superannuation merger, successfully closing out a large number of claims.

Working as a Case Manager for Link Group I have been assisting customers in managing their death benefit claims during a very sensitive and grieving time.

This involves showing the utmost care and consideration, proactively contacting claimants to provide regular updates and progressing their claims in an efficient manner.

Beginning this role, I did not have much prior background knowledge into

Directed and managed a department along with the service manager to achieve success. This involved organising rosters efficiently and regularly liaising with store management.

Coaching, upskilling, and training team members to help them excel in their roles.

Provide friendly and personable shopping experiences to customers and solving any enquiries or disputes seamlessly.

Providing a strong foc

Face to face interaction with customers ensuring that they have a pleasant experience while shopping. Accurately solving any customer enquiries and disputes seamlessly.

Using an EFTPOS machine and cash register to maintain efficient and accurate cash management.

Assisted compliance officer with payroll, store costing reports and safe cash management.

Directed and provided support as needed.

Led, coached and supported the team by developing and implementing efficient procedures to increase productivity and reduce workload.

Demonstrated experience in leading and coaching to deliver operational standards and customer service across large teams.

Demonstrated how to foster an environment focused on delivering a great experience in store and online.

Meeting KPI targets by managing tim

Taking groups of adults and children for paintball. Ensuring they understand safety rules and have a fantastic experience.

Making sure that paintball and splatball markers are cleaned and are in good working condition before being given to customers. This includes chrono graphing paintball markers within a certain speed.

Various cleaning duties including: cleaning of paintball fields at end of d

Graduated with a Bachelor of Arts majoring in Criminology.

Completed high school education with a Victorian Certificate of Education (VCE).