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Ron Sese

@ronsese

Reporting Manager at Doneverse who automated reporting to cut manual effort by approximately 80% and develops data warehouse and BI solutions.

Philippines

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At Doneverse, I lead reporting and data work for a 24/7 operations team, including developing Power BI dashboards and contributing to a BigQuery data environment. I also drive reporting automation, reducing manual effort by approximately 80%.

At Connext International Inc, I led the Operations Center and later served as Senior Operations Center Manager. I consolidated and reported executive KPIs, established data governance standards, and delivered insights to support leadership decisions.

At Sutherland, I developed automated reporting and data analysis for five programs using Power BI and Power Automate. I progressed through technical support, subject matter expert, and management roles, working on client reporting, workforce management, and performance improvement.

Experience

Work history, roles, and key accomplishments

Current

Reporting Manager

Current

Doneverse

Apr 2026 - Present (6 months)

Lead a 24/7 operations team, drive automation of reporting processes, and develop data warehouse and Power BI dashboards.

Power BI BigQuery Data Warehouse API Integration Data Analysis Workforce Management Process Automation Leadership

Client Onboarding & Setup Officer

The Remote Group

Mar 2026 - Apr 2026 (1 month)

Led end-to-end client onboarding, coordinated with clients and internal teams, and managed telecom and utility account inventories.

Client Onboarding Data Entry System Configuration Vendor coordination Attention To Detail

Senior Operations Center Manager

Connext International Inc

Jul 2025 - Mar 2026 (8 months)

Led data literacy and reporting enablement, established data governance, and delivered executive-level reports and insights.

Data Governance KPI Reporting Executive Reporting Data Analysis Process Optimization Training Stakeholder Management

Operations Center Manager

Connext International Inc

Feb 2024 - Jun 2025 (1 year 4 months)

Led strategy and operations of the Operations Center, managed workforce planning, and drove continuous improvement and digital transformation.

Operations Management Workforce Planning Capacity Planning Forecasting KPI Tracking Process Optimization Digital Transformation Leadership

Sr Associate Manager

Sutherland

Oct 2022 - Feb 2024 (1 year 4 months)

Trained and developed newly promoted Associate Managers, managed program knowledgebase, and conducted quarterly business reviews.

Training Performance Management Knowledge Management Business Reviews Process Improvement Financial Reporting

Associate Manager

Sutherland

May 2019 - Sep 2022 (3 years 4 months)

Led a team to deliver exceptional client service, performed daily/weekly/monthly reviews, and generated client-facing reports.

Client Services Team Leadership Data Analysis Reporting Quality Audits Workforce Coordination SMART Action Planning

Subject Matter Expert

Sutherland

Nov 2016 - Apr 2019 (2 years 5 months)

Managed queue monitoring, skill assignments, new hire training classes, and developed reporting templates.

Queue Management Training Reporting Process Updates Skills Assignment

Technical Support Specialist

Sutherland

Sep 2011 - Oct 2016 (5 years 1 month)

Resolved customer technical concerns via phone, email, and chat, and created/modified customer accounts.

Technical Support Customer Service Troubleshooting Account Management

Education

Degrees, certifications, and relevant coursework

Pearson

IT Specialist – Data Analytics, Data Analytics

Earned the IT Specialist – Data Analytics certification in January 2026.

MF Treinamentos

Lean Six Sigma – White Belt, Lean Six Sigma

Earned the Lean Six Sigma – White Belt certification in May 2025.

Datasense Analytics

Python Data Analyst, Data Analytics

Earned the Python Data Analyst certification in October 2025.

MF Treinamentos

Lean Six Sigma – Yellow Belt, Lean Six Sigma

Earned the Lean Six Sigma – Yellow Belt certification in January 2025.

Datasense Analytics

Advanced MS Excel Professional Data Analyst, Data Analytics

Earned the Advanced MS Excel Professional Data Analyst certification in August 2025.

Datasense Analytics

SQL Data Analyst, Data Analytics

Earned the SQL Data Analyst certification in September 2025.

Datasense Analytics

Advanced PowerBI Professional Data Analyst, Data Analytics

Earned the Advanced PowerBI Professional Data Analyst certification in August 2025.

MSTCONNECT Educational Consultancy

Microsoft Power Platforms Workshop, Microsoft Power Platforms

Completed the Microsoft Power Platforms Workshop in June 2024.

JY Consultancy and Ventures

Leadership in the hybrid era, Leadership

Completed the Leadership in the hybrid era certification in November 2024.

MSTCONNECT Educational Consultancy

Data Analytics, Data Analytics

Completed the Data Analytics certification in June 2024.

Systems Plus College Foundation

Associate, Computer Technology

2009 - 2011

Associate in Computer Technology from Systems Plus College Foundation from 2009 to 2011.

Tech stack

Software and tools used professionally

Python

Microsoft Excel

Microsoft Power Automate

Google BigQuery

Microsoft Power BI

SQL

Availability

Looking for a job

Location

Philippines

Authorized to work in

Philippines

Portfolio

jensel18.github.io

Salary expectations

80k+ PHP

Social media

Job categories

Data Analyst Operations Manager Programmer Customer Success Manager

Skills

Report Automation Data Analysis Business Intelligence Operations Management Workforce Management Data Warehouse Data Governance KPI Reporting Performance Management Capacity Planning Forecasting Process Improvement Client Onboarding Project Management SQL

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Ron Sese

Experience

Reporting Manager

Client Onboarding & Setup Officer

Senior Operations Center Manager

Operations Center Manager

Sr Associate Manager

Associate Manager

Subject Matter Expert

Technical Support Specialist

Education

Pearson

MF Treinamentos

Datasense Analytics

MF Treinamentos

Datasense Analytics

Datasense Analytics

Datasense Analytics

MSTCONNECT Educational Consultancy

JY Consultancy and Ventures

MSTCONNECT Educational Consultancy

Systems Plus College Foundation

Tech stack

Availability

Location

Authorized to work in

Portfolio

Salary expectations

Social media

Job categories

Skills

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