
Ron Santos
@ronsantos
Operations & e-commerce virtual assistant at Mylo Brand Studio managing orders and customer support.
What I'm looking for
At Mylo Brand Studio, I manage and track 50+ daily orders end-to-end, coordinating with production and fulfillment teams to keep delivery deadlines on track.
I’m also the primary point of contact for customer inquiries, responding to 100+ emails per week with a focus on speed, accuracy, and a professional tone.
I maintain CRM records for orders and client interactions, keeping data accurate and audit-ready. I’ve also identified and fixed workflow inefficiencies that reduced order-processing delays and manual errors across the team.
I support day-to-day business operations and bring experience in order management, fulfillment coordination, and client support. I’m looking to bring that experience to a US-based direct client or team.
Experience
Work history, roles, and key accomplishments
Production Coordinator / Virtual Assistant
Mylo Brand Studio
Jan 2021 - Present (5 years 9 months)
Managed and tracked 50+ daily orders end-to-end, coordinating with production and fulfillment teams to meet delivery deadlines. Served as primary point of contact for customer inquiries, responding to 100+ emails per week with speed and accuracy.
Education
Degrees, certifications, and relevant coursework
Culinary Institute of LPU
Culinary Arts Program, Culinary Arts
2018 - 2020
Culinary Arts Program from the Culinary Institute of LPU, completed from 2018 to 2020.
Lyceum of the Philippines University
Bachelor of Science, Architecture
2014 - 2018
Bachelor of Science in Architecture from Lyceum of the Philippines University, completed from 2014 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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