Open to opportunities

RON Ramirez

@ronramirez

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Systems administrator focused on Active Directory, VMware, and ITIL-driven infrastructure support.

United States

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What I'm looking for

I’m looking to grow in systems administration and infrastructure operations—owning migrations, troubleshooting end-to-end, and improving reliability with automation and ITIL-aligned processes in a collaborative environment.

I’m an Associate Systems Administrator with hands-on experience supporting enterprise environments through Active Directory, VMware, and automation-minded infrastructure practices. Most recently, I’ve been building stability and efficiency since Oct 2022 by supporting core systems and infrastructure needs.

Previously, I worked as a Tech Analyst II and multiple help desk/IT technician roles, where I led a facility thin client conversion project, applied the ITIL framework, and worked with vendors across refresh and migration efforts. I’ve also supported users and systems end-to-end—covering troubleshooting, Windows Server support, LAN/VPN/WAN issues, ServiceNow ticket workflows, SCCM application packaging/deployment, VMware Horizon, network configuration, and reliable backups.

Experience

Work history, roles, and key accomplishments

Current

Associate System Administrator

Current

University of Nevada-Las Vegas

Oct 2022 - Present (3 years 9 months)

Associate System Administrator at the University of Nevada–Las Vegas, using Active Directory and VMware as part of infrastructure administration. Worked with GitLab and infrastructure-as-code (IaC) tooling.

Active Directory VMWare Gitlab Visual Studio Code Infrastructure as Code

Tech Analyst II

HCA Healthcare

Nov 2020 - Nov 2022 (2 years)

Led facility thin client conversion project
Apply ITIL framework in work environment
Worked with multiple vendors in different projects
Led facility technology refresh

ITIL Thin Clients Vendor Management IT Technology Refresh

Information Technology Help Desk Support

Valley Health System

Mar 2020 - Oct 2020 (7 months)

Provide technical support for incoming queries and questions related to computer systems and cerner
Follow the ITIL framework in providing support for users
Identify and escalate situations requiring urgent attention
Resolve technical problems with LAN, VPN, WAN
Direct unresolved issues to the correct departments
Training other staff members with proprietary software
Deploy newly imaged compute

SQL Active Directory Technical Support Troubleshooting Windows Server ITIL Cerner LAN VPN WAN

Senior Information Technology Technician

Boyd Gaming

Jan 2020 - Mar 2020 (2 months)

• Service Now ticket reporting
•Setup workstations and necessary peripheral devices
•Organize and schedule maintenance, upgrades for IT infrastructure and hardware
•SCCM application packaging and deployment
•Worked with corporate IT in software deployment and testing
•Provide support for MAC and windows users (on site and remote users)
•Setup appointments with vendors for site visits and walkthr

Active Directory Troubleshooting Help Desk Support Hardware ServiceNow SCCM Remote Support Vendor coordination

Information Technology Help Desk Support Tec

JS Products, Inc.

Aug 2017 - Jun 2019 (1 year 10 months)

Maintain Windows servers 2012-2016 – workstation application connectivity between offices and datacenter
•Manage new and existing users in Active Directory and Exchange and Office 365
•Manage and build VMs for various applications used by the company
•Organize and create new hire training documents and orientation
•Assisted in implementation of VMware Horizon
•Configured and deployed firewall an

Help Desk Support Tech

JS Products, Inc.

Aug 2017 - Jun 2019 (1 year 10 months)

IT Help Desk Support Tech at JS Products, Inc. maintaining Windows servers and user connectivity between offices and the datacenter. Managed users in Active Directory and Exchange/Office 365, built and managed VMs, assisted with VMware Horizon implementation, supported telephony (Digium PBX), and handled backups and infrastructure monitoring.