I've led mortgage servicing and loan administration operations at the U.S. Department of Veterans Affairs Loan Guaranty Service, including Denver Regional Office operations and nationwide VA-guaranteed portfolio oversight. I oversee servicing teams, regulatory compliance, workforce planning, internal controls, and performance objectives across VA Loan Guaranty programs.
I achieved a 96.09% Default Resolution Rate and 99.76% accuracy rate in FY24 while exceeding assigned performance targets across nine consecutive fiscal years. I also led training that delivered 4,151 workforce hours, managed teams of up to 26 Loan Technicians, and developed a leadership pipeline through promotions, mentoring, and onboarding.
Across VA roles in Lakewood, Nashville, Washington, and Houston, I've managed a $1B+ mortgage portfolio, strengthened contractor accountability, redesigned audit methods, developed servicing policies, and supported loss mitigation and claims administration. I served on the Salesforce-based VALERI modernization redesign team and have provided technical guidance to mortgage servicers, lenders, government agencies, executives, congressional offices, and veteran homeowners.
I'm focused on improving servicing quality, risk controls, operational accountability, and foreclosure-related outcomes while developing capable teams and practical resolution strategies.
