Sarah Thibodeau

Lead overall mortgage lending strategy, including underwriting, processing, closing, post-closing, and servicing functions. Oversee a team of 18 employees across multiple departments, driving performance and accountability.

Directed day-to-day mortgage operations, ensuring regulatory requirements and internal policy adherence. Managed pipeline volume of 150+ loans while maintaining quality and service standards.

Supervised processing, closing, and post-closing teams, improving file quality and reducing conditions/defects. Established performance expectations, coaching routines, and knowledge-sharing initiatives for staff.

Assisted with mortgage application processing and preparation for underwriting. Developed foundational knowledge of mortgage operations, compliance, and workflow processes.

Supported mortgage team operations, including documentation, file setup, and borrower communication.

Provided front-line customer service and managed daily financial transactions.

Managed complex loan files and supported junior staff with training and guidance. Developed and implemented training tools and knowledge assets to enhance team performance.

Bachelor of Business Administration degree from the College of Saint Joseph in Rutland, VT.