At TaskUs, I provided chat support for billing concerns, deposit inquiries, account verification, claims, and account maintenance. I investigated customer issues and followed account policies while maintaining quality standards.
As an Escalations Supervisor – Tier 2 at TaskUs, I handled escalated cases and applied account policies with empathetic, customer-focused responses.
At Afni on the Verizon Account, I supported customers with billing, collections, order processing, activations, upgrades, and account modifications. I also troubleshot concerns involving mobile devices, wireless services, and international plans.
At Teleperformance, I assisted customers with order tracking, account inquiries, product information, promotions, service requests, and basic troubleshooting. I also use Microsoft Word, Excel, and Outlook.
