Open to opportunities

Rafnel Plaza

@rafnelplaza

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Experienced Executive Assistant, Administrative Assistant, and Social Media Manager.

Philippines

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What I'm looking for

I am looking for a role that values proactive support and offers opportunities for growth.

I am an experienced Customer Service Representative, Executive Assistant, Social Media Manager, Administrative Assistant/ support and Virtual Assistant with a proven track record of delivering exceptional service and managing a variety of administrative and support tasks. My expertise lies in handling customer inquiries, managing executive schedules, and overseeing social media accounts with precision and care.

Throughout my career, I have demonstrated strong communication skills and a commitment to fostering positive relationships. I have provided high-level administrative support to executives, organized complex travel logistics, and maintained meticulous records of client interactions. My proactive and detail-oriented approach has consistently contributed to the success of dynamic teams, and I am eager to bring this dedication to your organization.

Experience

Work history, roles, and key accomplishments

Virtual Assistant / Executive Assistant

RAFNEL PLAZA

Mar 2020 - Mar 2024 (4 years)

Provided high-level administrative support to executives, managing schedules, booking appointments, and handling personal errands. Organized and maintained filing systems, coordinated travel logistics, and supported project management tasks.

Administrative Support Scheduling Travel Coordination Project Management Communication Problem Solving Digital Filing Systems Customer Relationship Management Team Collaboration

Customer Service Representative

RAFNEL PLAZA

Apr 2022 - Sep 2023 (1 year 5 months)

Delivered exceptional customer support via chat and email, addressing inquiries and resolving issues efficiently. Collaborated with teams to ensure seamless service delivery and processed refunds while maintaining meticulous records.

Customer Support Communication Problem Solving CRM Management Team Collaboration Product Knowledge Service Delivery

Social Media Manager

RAFNEL PLAZA

Apr 2022 - Sep 2023 (1 year 5 months)

Administered social media accounts, ensuring timely responses to comments and posting relevant content. Enhanced customer experience through personalized recommendations and engagement.

Social Media Management Content Creation Customer Engagement Communication Time Management Digital Marketing Brand Awareness Community Management Analytics Customer Experience

Education

Degrees, certifications, and relevant coursework

Davao Oriental State University

Bachelor of Science, Business Administration

2020 - 2024

Provided high-level administrative support to executives, managing schedules, booking appointments, and handling personal errands. Organized and maintained digital and physical filing systems, ensuring quick access to important documents and contacts.