Himalayas logo
RS
Open to opportunities

Ronisha Staden

@ronishastaden

Clinical operations manager with 11+ years optimizing patient care, billing, and team performance.

United States
Message

What I'm looking for

I seek a clinical operations role where I can streamline workflows, support multidisciplinary teams, drive billing accuracy, mentor staff, and improve patient experience in a collaborative healthcare setting.

I am a clinical operations professional with over 11 years of healthcare experience, specializing in clinic operations, patient care coordination, behavioral therapy support, and medical billing. I lead scheduling, insurance reimbursement processes, and multidisciplinary collaboration to improve workflow efficiency and patient experience.

In my roles I have managed front-desk and clinical teams, trained and mentored new hires, supported program rollouts, and implemented process improvements that enhanced service quality. I hold an RBT certification and a B.A. in Psychology and am known for strong communication, compliance focus, and staff development.

Experience

Work history, roles, and key accomplishments

TC

Lead Patient Care Coordinator

The Sutcliffe Clinic

Feb 2022 - Apr 2024 (2 years 2 months)

Served as liaison between families and clinical staff, coordinated schedules and billing, and provided direct RBT therapeutic support under BCBA supervision to align caseloads and improve client outcomes.

OC

Patient Care Assistant

Office of Dr. Michael Charney

Aug 2019 - Dec 2022 (3 years 4 months)

Managed front desk operations including patient check-ins, copay collection, prior authorizations, chart preparation, and insurance communications using ICD-10 to streamline clinic throughput.

LD

Behavioral Technician I

Los Altos School District

Jul 2018 - Aug 2019 (1 year 1 month)

Managed challenging student behaviors, supported academic tasks, and facilitated classroom integration through applied behavior analysis techniques to improve educational participation.

AA

Behavioral Technician

A is for Apple

Jan 2018 - Feb 2019 (1 year 1 month)

Delivered ABA therapy in home and clinic settings using DTT and NET, executed behavior plans under BCBA supervision, and tracked client progress through data collection.

Center for Autism and Related Disorders, Inc. logoCI

Behavioral Therapist

Center for Autism and Related Disorders, Inc.

Apr 2017 - Jan 2018 (9 months)

Conducted behavior therapy across home, center, and school settings using DTT and NET to implement individualized plans and improve target behaviors.

Education

Degrees, certifications, and relevant coursework

San Jose State University logoSU

San Jose State University

Bachelor of Arts, Psychology

2014 - 2017

Completed a Bachelor of Arts in Psychology, focusing on behavioral science and clinical support practices.

Evergreen Valley College logoEC

Evergreen Valley College

Associate of Arts, Psychology

2014 - 2014

Completed an Associate of Arts in Psychology coursework to support transfer and foundational behavioral studies.

San Jose City College logoSC

San Jose City College

Associate in General Education, General Education

2007 - 2010

Completed an Associate in General Education providing a broad academic foundation across multiple disciplines.

PS

Piedmont Hills High School

High School Diploma, General Education

Earned a High School Diploma with coursework preparing for postsecondary education.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Ronisha Staden - Clinic Operations Manager - The Sutcliffe Clinic | Himalayas