Ronisha Staden
@ronishastaden
Clinical operations manager with 11+ years optimizing patient care, billing, and team performance.
What I'm looking for
I am a clinical operations professional with over 11 years of healthcare experience, specializing in clinic operations, patient care coordination, behavioral therapy support, and medical billing. I lead scheduling, insurance reimbursement processes, and multidisciplinary collaboration to improve workflow efficiency and patient experience.
In my roles I have managed front-desk and clinical teams, trained and mentored new hires, supported program rollouts, and implemented process improvements that enhanced service quality. I hold an RBT certification and a B.A. in Psychology and am known for strong communication, compliance focus, and staff development.
Experience
Work history, roles, and key accomplishments
Clinic Operations Manager
The Sutcliffe Clinic
Apr 2024 - Present (1 year 6 months)
Lead day-to-day clinical operations, coordinating care between BCBA teams, RBTs, schools, and families while improving workflow efficiency and overseeing billing and compliance for new program rollouts.
Lead Patient Care Coordinator
The Sutcliffe Clinic
Feb 2022 - Apr 2024 (2 years 2 months)
Served as liaison between families and clinical staff, coordinated schedules and billing, and provided direct RBT therapeutic support under BCBA supervision to align caseloads and improve client outcomes.
Patient Care Assistant
Office of Dr. Michael Charney
Aug 2019 - Dec 2022 (3 years 4 months)
Managed front desk operations including patient check-ins, copay collection, prior authorizations, chart preparation, and insurance communications using ICD-10 to streamline clinic throughput.
Behavioral Technician I
Los Altos School District
Jul 2018 - Aug 2019 (1 year 1 month)
Managed challenging student behaviors, supported academic tasks, and facilitated classroom integration through applied behavior analysis techniques to improve educational participation.
Behavioral Technician
A is for Apple
Jan 2018 - Feb 2019 (1 year 1 month)
Delivered ABA therapy in home and clinic settings using DTT and NET, executed behavior plans under BCBA supervision, and tracked client progress through data collection.
Behavioral Therapist
Center for Autism and Related Disorders, Inc.
Apr 2017 - Jan 2018 (9 months)
Conducted behavior therapy across home, center, and school settings using DTT and NET to implement individualized plans and improve target behaviors.
Patient Care Coordinator
Shen Medical Associates
Jan 2009 - Dec 2017 (8 years 11 months)
Scheduled appointments, managed patient flow, recruited and onboarded front office staff, and supported daily administrative operations to maintain clinic efficiency.
Education
Degrees, certifications, and relevant coursework
San Jose State University
Bachelor of Arts, Psychology
2014 - 2017
Completed a Bachelor of Arts in Psychology, focusing on behavioral science and clinical support practices.
Evergreen Valley College
Associate of Arts, Psychology
2014 - 2014
Completed an Associate of Arts in Psychology coursework to support transfer and foundational behavioral studies.
San Jose City College
Associate in General Education, General Education
2007 - 2010
Completed an Associate in General Education providing a broad academic foundation across multiple disciplines.
Piedmont Hills High School
High School Diploma, General Education
Earned a High School Diploma with coursework preparing for postsecondary education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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