Roni Btesh
@ronibtesh
Director of Solutions Engineering driving scalable implementations, process optimization, and cross-functional technical leadership.
What I'm looking for
I am a technology and solutions leader with extensive experience translating complex software platforms into scalable, measurable outcomes for enterprises and SMB/mid-market organizations. I specialize in strategic roadmap execution, change management, and building high-performing teams.
Throughout my career I have led Solutions Engineering and implementation organizations, reduced onboarding friction through process optimization, and supported the successful onboarding of 250+ clients. I partner closely with Sales, Customer Success, Product, and Engineering to deliver repeatable, high-quality solutions.
I mentor and scale teams, implement frameworks and best practices for solution design, and focus on operational excellence to drive time-to-value, adoption, and measurable business impact.
Experience
Work history, roles, and key accomplishments
Define and execute strategy for the Solutions Engineering organization, improving onboarding efficiency and scalability while aligning team KPIs and OKRs with company goals.
Led the Solutions Engineering team for SMB and mid-market, supporting onboarding of 250+ clients and instituting structured solution design and documentation to reduce onboarding friction.
Owned end-to-end implementations and technical presales for SMB and mid-market nonprofits, running pilots and integrations (Google Analytics, Facebook Pixel) to accelerate conversions and adoption.
Sponsored and monitored implementation projects, managed resource allocation and escalations, and drove talent acquisition and mentorship to ensure on-time, on-budget deliveries.
Performed discovery and translated business requirements into technical specifications, advising clients on best practices and delegating configuration tasks to associates.
Executed end-to-end and UAT testing, developed manual test plans, and ran basic automation to validate platform functionality prior to release.
Chief Technology Officer
Grupo TDA S.A.
Aug 2017 - Nov 2018 (1 year 3 months)
Led technology and operations for a fintech, overseeing payment collection processing, vendor relationships, IT infrastructure, and support teams to enable business operations.
Functional Analyst
Viacom
Oct 2015 - Jul 2017 (1 year 9 months)
Provided functional and technical support for internal applications, maintained support documentation, implemented patches, and coordinated complex issue escalations with vendors.
Provided technical support and campaign validation for the DoubleClick AdExchange platform, conducted A/B testing and collaborated with sales to support VIP clients.
Implementation Consultant
NetSol International
Jul 2013 - Apr 2014 (9 months)
Consulted on CA Clarity implementations, conducting discovery, configuring client solutions, managing updates, and delivering training to drive platform adoption.
Web Technician
Turner
Jul 2011 - Apr 2013 (1 year 9 months)
Coordinated technical requirements across global teams, defined QA processes, monitored automated operations, and provided training and support for web platforms.
Led a team of 15 network technicians maintaining plant IT infrastructure, oversaw incident management to ensure 24/7 availability, and coordinated with Volkswagen technical leadership.
Evaluated technical support team performance for the AT&T account, conducted quality reviews, and produced SLA and KPI reports to identify operational improvements.
Provided technical support for MPLS network infrastructure supporting AT&T services, monitored network performance, and resolved faults through structured troubleshooting.
IT Technician
A & E Stores Inc
Jun 2007 - Dec 2007 (6 months)
Maintained hardware across offices and 100+ retail locations, performed network maintenance and user account administration, and supported office productivity tools.
Tutor and Researcher
CUNY College of Staten Island
Jun 2005 - Jun 2007 (2 years)
Served as a teaching assistant and tutor for introductory computer science and C++, and conducted research in automatic text classification using C++.
Education
Degrees, certifications, and relevant coursework
City University of New York - College of Staten Island
Bachelor of Science, Computer Science
Activities and societies: Tutor and Researcher (teaching assistant and research in automatic text classification using C++)
Bachelor of Science in Computer Science from the College of Staten Island with coursework and tutoring experience in introductory Computer Science and C++.
ZDR Academy
NY State Regents Diploma, General Secondary Education
Completed the New York State Regents Diploma through ZDR Academy.
ORT Argentina
Bachillerato técnico orientado, Computer Science
Completed a vocational secondary program (Bachillerato técnico orientado) with a focus on Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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