Open to opportunities

Roni Btesh

@ronibtesh

Director of Solutions Engineering driving scalable implementations, process optimization, and cross-functional technical leadership.

Argentina

Message

What I'm looking for

I seek leadership roles where I can drive scalable implementation strategies, optimize onboarding processes, mentor teams, and align Solutions Engineering with product and revenue goals.

I am a technology and solutions leader with extensive experience translating complex software platforms into scalable, measurable outcomes for enterprises and SMB/mid-market organizations. I specialize in strategic roadmap execution, change management, and building high-performing teams.

Throughout my career I have led Solutions Engineering and implementation organizations, reduced onboarding friction through process optimization, and supported the successful onboarding of 250+ clients. I partner closely with Sales, Customer Success, Product, and Engineering to deliver repeatable, high-quality solutions.

I mentor and scale teams, implement frameworks and best practices for solution design, and focus on operational excellence to drive time-to-value, adoption, and measurable business impact.

Experience

Work history, roles, and key accomplishments

Current

Director, Solutions Engineering

Current

Fundraise Up

Jan 2024 - Present (2 years 2 months)

Define and execute strategy for the Solutions Engineering organization, improving onboarding efficiency and scalability while aligning team KPIs and OKRs with company goals.

Solutions Architecture Onboarding Process Optimization Mentoring KPIs Change Management

Head of Solution Engineering

Fundraise Up

Jan 2025 - Jan 2026 (1 year)

Led the Solutions Engineering team for SMB and mid-market, supporting onboarding of 250+ clients and instituting structured solution design and documentation to reduce onboarding friction.

Solution Design Team Leadership Onboarding Documentation Escalation Management Process Standardization

Solutions Engineer

Fundraise Up

Jan 2024 - Jan 2025 (1 year)

Owned end-to-end implementations and technical presales for SMB and mid-market nonprofits, running pilots and integrations (Google Analytics, Facebook Pixel) to accelerate conversions and adoption.

Implementation A B Testing Google Analytics Facebook Pixel Customer Onboarding

Implementation Team Manager

Avature

Oct 2021 - Jan 2024 (2 years 3 months)

Sponsored and monitored implementation projects, managed resource allocation and escalations, and drove talent acquisition and mentorship to ensure on-time, on-budget deliveries.

Project Management Risk Management Resource Allocation Mentorship Talent Acquisition Process Oversight Stakeholder Management

Implementation Consultant

Avature

Nov 2020 - Mar 2022 (1 year 4 months)

Performed discovery and translated business requirements into technical specifications, advising clients on best practices and delegating configuration tasks to associates.

Business Analysis Solution Design Configuration Requirements Gathering Implementation Collaboration

QA Engineer

Avature

Nov 2018 - Nov 2020 (2 years)

Executed end-to-end and UAT testing, developed manual test plans, and ran basic automation to validate platform functionality prior to release.

UAT Test Planning Manual Testing Automation & QA

Chief Technology Officer

Grupo TDA S.A.

Aug 2017 - Nov 2018 (1 year 3 months)

Led technology and operations for a fintech, overseeing payment collection processing, vendor relationships, IT infrastructure, and support teams to enable business operations.

IT Infrastructure Payment Processing Vendor Management Operations Team Leadership Procurement Security

Functional Analyst

Viacom

Oct 2015 - Jul 2017 (1 year 9 months)

Provided functional and technical support for internal applications, maintained support documentation, implemented patches, and coordinated complex issue escalations with vendors.

Application Support Documentation Patch Management Troubleshooting Escalation Management Process Improvement

Technical Support Specialist

Cognizant

Apr 2014 - Oct 2015 (1 year 6 months)

Provided technical support and campaign validation for the DoubleClick AdExchange platform, conducted A/B testing and collaborated with sales to support VIP clients.

Troubleshooting A B Testing Technical Documentation client support Performance Analysis

Implementation Consultant

NetSol International

Jul 2013 - Apr 2014 (9 months)

Consulted on CA Clarity implementations, conducting discovery, configuring client solutions, managing updates, and delivering training to drive platform adoption.

Implementation Discovery Configuration Training Release Management Client Consulting Documentation

Web Technician

Turner

Jul 2011 - Apr 2013 (1 year 9 months)

Coordinated technical requirements across global teams, defined QA processes, monitored automated operations, and provided training and support for web platforms.

Web Operations QA Processes technical coordination Documentation Training

Networking Manager

IBM

Nov 2010 - Jul 2011 (8 months)

Led a team of 15 network technicians maintaining plant IT infrastructure, oversaw incident management to ensure 24/7 availability, and coordinated with Volkswagen technical leadership.

Network Management Incident Management Team Leadership Troubleshooting Performance Monitoring

QA Analyst

IBM

Jan 2010 - Nov 2010 (10 months)

Evaluated technical support team performance for the AT&T account, conducted quality reviews, and produced SLA and KPI reports to identify operational improvements.

Quality Assurance Performance Analysis KPIs Quality Process Improvement Reporting

Senior Technical Analyst

IBM

Feb 2008 - Nov 2010 (2 years 9 months)

Provided technical support for MPLS network infrastructure supporting AT&T services, monitored network performance, and resolved faults through structured troubleshooting.

MPLS Monitoring Technical Support Performance Analysis

IT Technician

A & E Stores Inc

Jun 2007 - Dec 2007 (6 months)

Maintained hardware across offices and 100+ retail locations, performed network maintenance and user account administration, and supported office productivity tools.

Maintenance Maintaining Networks Technical Support Troubleshooting Systems support

Tutor and Researcher

CUNY College of Staten Island

Jun 2005 - Jun 2007 (2 years)

Served as a teaching assistant and tutor for introductory computer science and C++, and conducted research in automatic text classification using C++.

Teaching Tutoring C#Research Academic Support

Education

Degrees, certifications, and relevant coursework

City University of New York - College of Staten Island

Bachelor of Science, Computer Science

Activities and societies: Tutor and Researcher (teaching assistant and research in automatic text classification using C++)

Bachelor of Science in Computer Science from the College of Staten Island with coursework and tutoring experience in introductory Computer Science and C++.