Ronaldo Zarate

Provides technical support, maintenance, troubleshooting, and service delivery for maritime security systems and equipment. Ensures proper operation and reliability of onboard security technologies, including surveillance systems, access control, vessel monitoring, and communication equipment.

Provided first-level technical support for a medical application via phone, email, or chat. Troubleshot issues related to login, system access, app functionality, and device compatibility, and ensured compliance with healthcare regulations and data privacy standards.

Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience. Provided remote assistance to customers, guiding them through step-by-step resolutions with patience and professionalism.

Increased client satisfaction by providing exceptional customer service and timely resolution of issues. Reduced customer complaints by promptly identifying problems and implementing effective solutions, and streamlined call handling for improved productivity.

Provided multilingual guided tours to international delegates, showcasing historical, cultural, and political landmarks. Coordinated with embassy staff and event organizers to align tours with congress schedules and protocol requirements.

Studied Commerce and Tourism, completing the program in 2021.

Completed an English Introduction course from January to March 2020.

Completed primary and pre-media education from 2016 to 2018.