
Walter Zeledon
@walterzeledon
I resolve regional IT infrastructure, technical support, and field service challenges.
What I'm looking for
At IGT, I provide field service and technical support across Central America and the Caribbean, maintaining, repairing, and configuring Linux and Windows product lines.
Previously at CEVA Logistics, I led regional IT infrastructure support for Panama, Costa Rica, El Salvador, and Guatemala. I coordinated technicians, monitored LAN and WAN networks, implemented hardware and software projects, managed assets, and developed IT policies.
I've supported IT operations in logistics, marine, retail, government, and technology environments, including Unigreen Marine, Pracctico, Hewlett Packard Enterprise Costa Rica, and Costa Rica's Ministry of Economy and Commerce.
I also bring hands-on web development and consulting experience, building sites and applications with PHP, MySQL, Apache, LAMP, and WAMP. I focus on finding efficient mechanisms to resolve user problems and continuously improve the IT environment.
Experience
Work history, roles, and key accomplishments
-Provide technical support service for central American countries and the Caribbean region
-Maintenance all brands produced by the company.
-Repair and configuration of all product lines (Linux – Windows).
-Review of communication infrastructure of the equipment in the customer location.
-Management of binding reports (machines onsite and collecting).
-Tracking orders and shipping them to t
Worked as Talent Research Partner at Search Latinoamérica.
was charged of all the issues related with the IT infrastructure for the following countries:
Panama, Costa Rica, El Salvador, Guatemala.
Coordinate the technicians on which areas and task most be perform in order to resolve the issues reported on the help desk system.
Areas on which i had responsibilities:
- Telecom infrastructure
- Hardware and software at end users
- Implement hardware and s
Was In charge of provide technical support to all virtual platform in the company and vessels
Areas on which i had responsibilities:
- Telecom infrastructure
- Hardware and software at end users
- Implement hardware and software upon projects
- Monitoring LAN and WAN
- Follow up any request from customers internal and external
- Install and setup CCTV systems
- Trainer for the new employees in
I was in charge of the all infrastructure for the 10 stores in Panama. also work as web developer, IT manager and technical support for the all chain.
Areas on which i had responsibilities:
- Telecom infrastructure
- Hardware and software at end users
- Server implementer
- Implement hardware and software upon projects
- Monitoring LAN and WAN
- Asset purchase
- Follow up any request from cust
Was in charge of all the issues related with the IT infrastructure for the customers:
Areas on which i had responsibilities:
- Telecom infrastructure
- Hardware and software at end users
- Implement hardware and software upon projects
- Monitoring LAN and WAN
- Follow up any request from customers
- Install and setup CCTV systems
- Consulting in several IT areas onsite and offsite the office
-
Develop several sites and develop a few offices nation wide
References:
Realty Executives
Panamerica Realy Group
Designplanet
Hotel Andino
Imagina Studio
Was in charge of develop the infrastructure of the company and provide media exposure
Areas of responsability:
- Webmaster,
- Technical support,
- Wan and LAN administrator,
- Implement any new IT project for the internal customers,
- IT Consultant
Was the Web master and technical support for several sites in spain
- Web developer
- Technical support to the local company
Technical support Agent (Blade Servers)
Aug 2005 - Sep 2006 (1 year 1 month)
Was in charge of troubleshoot and sent to the field spare parts within the US to the field engineers
Technical Support Engineer
Jan 2003 - Jul 2005 (2 years 6 months)
I was in charge of provide technical support in all the locations where the MEIC have presence, handle 250 users, assist to any activity or congress provide by the MEIC within the country.
Education
Degrees, certifications, and relevant coursework
Universidad Latinoamericana de Ciencia y Tecnología
Lic, Telematica y Redes
1999 - 2005
Universidad Latinoamerica de Ciencia y Tecnologia Costa Rica
Bachelor’s Degree, Computer Engineering
1996 - 1999
Availability
Location
Authorized to work in
Salary expectations
Job categories
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