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Walter ZeledonWZ
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Walter Zeledon

@walterzeledon

I resolve regional IT infrastructure, technical support, and field service challenges.

Panama
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What I'm looking for

I'm looking to apply my regional IT infrastructure, technical support, project management, consulting, and web development experience to resolve user issues and drive continuous improvement.

At IGT, I provide field service and technical support across Central America and the Caribbean, maintaining, repairing, and configuring Linux and Windows product lines.

Previously at CEVA Logistics, I led regional IT infrastructure support for Panama, Costa Rica, El Salvador, and Guatemala. I coordinated technicians, monitored LAN and WAN networks, implemented hardware and software projects, managed assets, and developed IT policies.

I've supported IT operations in logistics, marine, retail, government, and technology environments, including Unigreen Marine, Pracctico, Hewlett Packard Enterprise Costa Rica, and Costa Rica's Ministry of Economy and Commerce.

I also bring hands-on web development and consulting experience, building sites and applications with PHP, MySQL, Apache, LAMP, and WAMP. I focus on finding efficient mechanisms to resolve user problems and continuously improve the IT environment.

Experience

Work history, roles, and key accomplishments

IGT logoIG
Current

Field Services Engineer

Dec 2016 - Present (9 years 9 months)

-Provide technical support service for central American countries and the Caribbean region
-Maintenance all brands produced by the company.
-Repair and configuration of all product lines (Linux – Windows).
-Review of communication infrastructure of the equipment in the customer location.
-Management of binding reports (machines onsite and collecting).
-Tracking orders and shipping them to t

Search Latinoamérica logoSL

Talent Research Partner

Sep 2021 - Dec 2021 (3 months)

Worked as Talent Research Partner at Search Latinoamérica.

CEVA Logistics logoCL

IS&S SOA Leader Regional

May 2013 - Sep 2016 (3 years 4 months)

was charged of all the issues related with the IT infrastructure for the following countries:
Panama, Costa Rica, El Salvador, Guatemala.
Coordinate the technicians on which areas and task most be perform in order to resolve the issues reported on the help desk system.

Areas on which i had responsibilities:

- Telecom infrastructure
- Hardware and software at end users
- Implement hardware and s

Unigreen Marine S.A logoUS

Technical support at Unigreen Marine

Mar 2010 - May 2013 (3 years 2 months)

Was In charge of provide technical support to all virtual platform in the company and vessels

Areas on which i had responsibilities:

- Telecom infrastructure
- Hardware and software at end users
- Implement hardware and software upon projects
- Monitoring LAN and WAN
- Follow up any request from customers internal and external
- Install and setup CCTV systems
- Trainer for the new employees in

Pracctico S.A logoPS

IT Manager

Apr 2010 - Nov 2010 (7 months)

I was in charge of the all infrastructure for the 10 stores in Panama. also work as web developer, IT manager and technical support for the all chain.

Areas on which i had responsibilities:

- Telecom infrastructure
- Hardware and software at end users
- Server implementer
- Implement hardware and software upon projects
- Monitoring LAN and WAN
- Asset purchase
- Follow up any request from cust

Globaltecsa logoGL

Web Developer and technical support agent

Feb 2008 - Apr 2010 (2 years 2 months)

Was in charge of all the issues related with the IT infrastructure for the customers:

Areas on which i had responsibilities:

- Telecom infrastructure
- Hardware and software at end users
- Implement hardware and software upon projects
- Monitoring LAN and WAN
- Follow up any request from customers
- Install and setup CCTV systems
- Consulting in several IT areas onsite and offsite the office
-

Freelancer logoFR

IT Consultant

May 2008 - Nov 2008 (6 months)

Develop several sites and develop a few offices nation wide
References:
Realty Executives
Panamerica Realy Group
Designplanet
Hotel Andino
Imagina Studio

Panamerica Realty Group logoPG

IT Manager, Web Master

Nov 2007 - May 2008 (6 months)

Was in charge of develop the infrastructure of the company and provide media exposure

Areas of responsability:

- Webmaster,
- Technical support,
- Wan and LAN administrator,
- Implement any new IT project for the internal customers,
- IT Consultant

Panama Design Corp logoPC

Web Master and technical support

Jan 2007 - Nov 2007 (10 months)

Was the Web master and technical support for several sites in spain

- Web developer
- Technical support to the local company

Hewlett Packard Enterprise Costa Rica logoHR

Technical support Agent (Blade Servers)

Aug 2005 - Sep 2006 (1 year 1 month)

Was in charge of troubleshoot and sent to the field spare parts within the US to the field engineers

Ministerio de economia y comercio de Costa Rica logoMR

Technical Support Engineer

Jan 2003 - Jul 2005 (2 years 6 months)

I was in charge of provide technical support in all the locations where the MEIC have presence, handle 250 users, assist to any activity or congress provide by the MEIC within the country.

Education

Degrees, certifications, and relevant coursework

UT

Universidad Latinoamericana de Ciencia y Tecnología

Lic, Telematica y Redes

1999 - 2005

UR

Universidad Latinoamerica de Ciencia y Tecnologia Costa Rica

Bachelor’s Degree, Computer Engineering

1996 - 1999

Tech stack

Software and tools used professionally

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