Looking for a job

Sebastian Velasquez

@sebastianvelasquez

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Young patient man in search of expanding his horizons to advance his knowledge.

Panama

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What I'm looking for

I seek a customer-focused IT support role where I can apply secure incident management, improve operational continuity, and grow technical skills in networking and payment/security systems.

Bilingual Technical Support Specialist (English/Spanish) with 2 years of experience delivering exceptional customer service in credit union and telecommunications industries. Skilled in troubleshooting technical issues, managing banking card support systems, and implementing security protocols to protect sensitive data.
Proven track record of resolving complex problems efficiently while maintaining high customer satisfaction. Eager to expand my skill set and explore new opportunities that challenge me to grow beyond my current expertise in a dynamic, forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Tech Support Specialist

Current

Alorica

Jan 2025 - Present (1 year)

Provide hardware and software troubleshooting, incident management, and OS/network configuration to optimize end-user productivity and maintain operational continuity.

Technical Support OS Networking Configuration Incident Management Customer Support Root Cause Analysis

Banking Card Support Specialist

Foundever

Sep 2023 - Aug 2024 (11 months)

Delivered technical support for financial clients, managed payment systems, and implemented security protocols to protect sensitive card data and improve customer satisfaction.

Payment Systems Technical Support Fraud Detection Complaint Handling Empathy