José Domínguez
@josdomnguez
Computer engineer and cybersecurity specialist focused on IT support, risk mitigation, and automation.
PanamaWhat I'm looking for
I am a Computer Engineer with a master's in Information Cybersecurity and hands-on experience supporting enterprise clients across North America. I have worked as a technical support engineer at Dell, resolving complex hardware and software incidents, creating technical documentation, and driving automation and continuous improvement.
My background includes administration of Active Directory, Office 365, SharePoint, Sophos antivirus, device hardening, disk encryption, patch management, and preliminary log analysis for incident detection. I have participated in PCI DSS implementation and coordinated with security and compliance teams to strengthen internal controls.
I bring a strong attention to detail, effective communication, and a continuous learning mindset, complemented by certifications in Microsoft Azure Fundamentals and Dell security/GenAI foundations. I enjoy training teammates, improving onboarding, and collaborating with multidisciplinary teams to reduce risk and improve operational productivity.
Experience
Work history, roles, and key accomplishments
Diagnosed and resolved complex hardware/software incidents for enterprise U.S. and Canadian clients as a storage engineer, led training for new hires, and drove automation and continuous improvement initiatives.
HelpDesk Administrator
DashBPO
Jan 2018 - Jan 2019 (1 year)
Managed enterprise systems including Active Directory, Office 365, SharePoint and Sophos, participated in PCI DSS implementation, and documented technical solutions to streamline operations.
IT Technician
Smart Business Solutions
Jan 2017 - Jan 2018 (1 year)
Secured device configurations with disk encryption and patch management, performed preliminary log analysis for incident detection, and provided remote and on-site support to banking users.
Education
Degrees, certifications, and relevant coursework
Universidad Interamericana de Panamá
Master’s Degree, Information Cybersecurity
Completed a Master’s Degree in Information Cybersecurity, focusing on cybersecurity principles and practices.
Universidad Interamericana de Panamá
Postgraduate Degree, Systems Management
Completed a Postgraduate Degree in Systems Management with coursework in systems administration and management.
Universidad Latinoamericana de Ciencia y Tecnología
Bachelor’s Degree, Computer Engineering (Networks and Telematics)
2012 - 2016
Earned a Bachelor’s Degree in Computer Engineering with emphasis on networks and telematics systems.
Universidad Latinoamericana de Ciencia y Tecnología
High School Diploma, Science with emphasis in Informatics
High School Diploma in Science with emphasis in Informatics.
Tech stack
Software and tools used professionally
Availability
Location
PanamaAuthorized to work in
Job categories
Interested in hiring José?
You can contact José and 90k+ other talented remote workers on Himalayas.
Message JoséFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
