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@josdomnguez
Computer engineer and cybersecurity specialist focused on IT support, risk mitigation, and automation.
PanamaI am a Computer Engineer with a master's in Information Cybersecurity and hands-on experience supporting enterprise clients across North America. I have worked as a technical support engineer at Dell, resolving complex hardware and software incidents, creating technical documentation, and driving automation and continuous improvement.
My background includes administration of Active Directory, Office 365, SharePoint, Sophos antivirus, device hardening, disk encryption, patch management, and preliminary log analysis for incident detection. I have participated in PCI DSS implementation and coordinated with security and compliance teams to strengthen internal controls.
I bring a strong attention to detail, effective communication, and a continuous learning mindset, complemented by certifications in Microsoft Azure Fundamentals and Dell security/GenAI foundations. I enjoy training teammates, improving onboarding, and collaborating with multidisciplinary teams to reduce risk and improve operational productivity.
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Work history, roles, and key accomplishments
Diagnosed and resolved complex hardware/software incidents for enterprise U.S. and Canadian clients as a storage engineer, led training for new hires, and drove automation and continuous improvement initiatives.
DashBPO
Jan 2018 - Jan 2019 (1 year)
Managed enterprise systems including Active Directory, Office 365, SharePoint and Sophos, participated in PCI DSS implementation, and documented technical solutions to streamline operations.
Smart Business Solutions
Jan 2017 - Jan 2018 (1 year)
Secured device configurations with disk encryption and patch management, performed preliminary log analysis for incident detection, and provided remote and on-site support to banking users.
Degrees, certifications, and relevant coursework
Master’s Degree, Information Cybersecurity
Completed a Master’s Degree in Information Cybersecurity, focusing on cybersecurity principles and practices.
Postgraduate Degree, Systems Management
Completed a Postgraduate Degree in Systems Management with coursework in systems administration and management.
Bachelor’s Degree, Computer Engineering (Networks and Telematics)
2012 - 2016
Earned a Bachelor’s Degree in Computer Engineering with emphasis on networks and telematics systems.
High School Diploma, Science with emphasis in Informatics
High School Diploma in Science with emphasis in Informatics.
Software and tools used professionally
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