George De Souza
@georgedesouza
Experienced IT support specialist delivering efficient technical troubleshooting and customer-focused solutions.
PanamaWhat I'm looking for
I am an experienced IT support specialist with a strong background in helpdesk operations, technical troubleshooting, and customer service across enterprise environments.
At NTT DATA Services, I handled Active Directory tasks, incident management, remote troubleshooting, and created process improvements including application indexes and monthly performance reports.
At Prodapt I provisioned internet services into DSLAMs, performed PuTTY-based configuration and in-depth remote modem troubleshooting to resolve complex connectivity issues.
Most recently at Dell I provided Level 1 chat support, documentation in ticketing systems, supported M365 and Windows 11 migrations, and troubleshot VPNs, virtual machines, Office applications and credential/access issues.
Experience
Work history, roles, and key accomplishments
Provided Level 1 chat support and documented incidents to meet SLAs, supported M365 and Windows 11 migrations, resolved Office application issues, VPN/virtual machine connectivity, and performed hardware/browser troubleshooting.
Delivered advanced internet service support including DSLAM provisioning, PuTTY-based device configuration, and remote modem troubleshooting to resolve connectivity and provisioning issues.
Provided end-user technical support via ticketing systems, performing password resets, AD account management, remote troubleshooting, and printer/drive configuration while tracking team KPIs and producing monthly performance reports.
Education
Degrees, certifications, and relevant coursework
Universidad Latina de Panamá
Bachelor's Degree, English (Translation)
2021 -
Pursuing a Bachelor's Degree in English with an emphasis on Translation, started in May 2021 and currently ongoing.
Instituto Bilingue Virgen de Guadalupe
High-School Degree, General Secondary Education
Completed high school diploma at Instituto Bilingue Virgen de Guadalupe in December 2014.
Tech stack
Software and tools used professionally
Availability
Location
PanamaAuthorized to work in
Salary expectations
Job categories
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