Open to opportunities

Ronald George

@ronaldgeorge

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Results-oriented Electronics Engineer specializing in L2 technical support.

Egypt

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What I'm looking for

I seek a role where I can apply L2 technical expertise, solve complex hardware/software issues, and drive operational excellence within a collaborative, customer-focused team.

I am a results-oriented Electronics Engineer with extensive experience in Level 2 technical support, electronics repair, and field engineering for surveillance, industrial, and digital media systems. I excel at diagnosing complex hardware and software issues and delivering high-quality service under tight SLAs.

At Uniview I act as the primary technical escalation contact, managing bug documentation and complex network configurations including cloud account integration and remote connectivity. Previously, I delivered repair excellence at Samsung and supported global customers on digital radio platforms at Concentrix, consistently maintaining strong CSAT and NPS results.

I bring proven skills in root cause analysis, CRM administration, pre-sales solution design, and KPI-driven operations. I am committed to operational excellence, continuous learning, and improving system reliability and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

L2 Technical Support Engineer

Current

Uniview Inc.

Sep 2024 - Present (1 year 5 months)

Diagnose and resolve complex hardware and software issues for CCTV cameras, NVRs, and video intercoms; lead escalations to R&D and document bugs to drive timely resolutions and reliability improvements.

Root Cause Analysis Escalation Management Remote Support HeroDash

Customer Service Engineer

Samsung Inc.

Jan 2024 - Sep 2024 (8 months)

Performed manufacturer-standard repairs and final tests on electronic devices, met strict TAT targets via GSPN monitoring, and coordinated parts inventory to ensure timely service delivery.

Diagnostic Testing GSPN Quality Control TAT Management Inventory Management Manufacturer Final Test

Technical Support Representative

Concentrix

Oct 2022 - Dec 2023 (1 year 2 months)

Provided end-to-end technical support for digital radio hardware and streaming platforms, resolving connectivity and authentication issues while maintaining high CSAT and NPS scores.

Streaming Protocols CRM Remote Support Documentation Customer Satisfaction

On-site Service Engineer

Fastjet Shanghai

Aug 2018 - Aug 2022 (4 years)

Delivered on-site maintenance and emergency support for industrial marking and coding equipment, conducted performance audits, and supported pre-sales by designing technical solutions to improve customer productivity.

Pre Sales Engineering Auditing Technical Training Maintenance Troubleshooting

Education

Degrees, certifications, and relevant coursework

Alexandria Higher Institute of Engineering and Technology

Bachelor of Science, Electronics and Communication Engineering

2013 - 2018

Completed a Bachelor of Science in Electronics and Communication Engineering with coursework and practical training in electronics, communications, and field engineering.