Ronald Eschler

Managed ticket dispatching between Jira and TMS Remedy, creating and processing tickets while adhering to established processes. Developed and refined IT processes and structures, collaborating with international teams and reporting to the European Central Bank.

Facilitated the relocation of a major automotive manufacturer's administration, setting up and installing IT systems, workstations, and peripherals. Commissioned workplace systems and provided user support throughout the move.

Managed the rollout of workplace PCs, installing and configuring operating systems (XP/Win7) and applications. Provided user training and first/second-level troubleshooting support.

Provided IT support, including server administration for Linux and Windows. Executed technical, installation, and configuration tasks, resolved problems, and managed the internal computer network.

Repaired and commissioned notebooks, tablets, computers, and printers, diagnosing and resolving reported issues. Maintained constant contact with the helpdesk and supported users by processing service requests.

Provided IT support, including server administration for Linux and Windows operating systems. Performed technical, installation, and configuration tasks, resolved problems, and managed the internal computer network.

Installed and dismantled IP phones and replaced telephone systems at various locations. Analyzed, diagnosed, and resolved reported problems, and supported users by processing service requests.

Provided service technician and support functions, including technical, installation, and configuration work. Analyzed, diagnosed, and resolved reported problems, delivered new devices, and managed the internal computer network.

Led the IT department, performing technical, installation, and configuration tasks. Analyzed and resolved reported problems, supported users, and managed the internal computer network and video conferencing systems.

Managed Windows 10 migration, installing PCs and notebooks with standard software using Opsi. Communicated with municipal users about the upcoming migration, managed inventory in Asset Desk, and delivered hardware.

Served as vacation replacement for first and second-level support, performing troubleshooting and dispatching. Analyzed IT infrastructure, communicated with team applications, and managed internal computer networks.

Provided vacation coverage for first and second-level support, focusing on troubleshooting and dispatching. Analyzed existing IT infrastructure and processes, supported users, and managed the internal computer network.

Migrated and built an independent, multi-tenant ticketing system, conducting test runs and analyzing errors. Streamlined IT structures, managed networks and servers, and unified support tools by consolidating ticketing systems.

Installed and configured Windows 7 and 10 clients, set up notebooks, and managed data backup and restoration. Handled technical incident management, break & fix troubleshooting, and hardware delivery for a pilot project.

Led a team in configuring Windows 10 clients and providing user setup and support. Managed the rollout of Dell notebooks, tablets, and monitors, including data recovery and documentation in SharePoint.

Provided 1st, 2nd, and 3rd level support, including repair and maintenance of HP printers and staging client systems. Managed loaner devices, created software documentation, and resolved incident tickets and service requests.

Delivered on-site IT helpdesk support, including walk-in assistance and domain administration. Managed user accounts in Active Directory, configured mail via Exchange, and handled ticket resolution using GLPI.

Provided technical support. Due to a non-disclosure agreement, specific details of the project cannot be disclosed at this time.