Open to opportunities

Charilaos Tsatsaris

@charilaostsatsaris

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IT Technician with expertise in industrial IT support and troubleshooting.

Greece

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What I'm looking for

I am looking for a role that fosters growth and values collaboration, where I can leverage my IT skills to enhance operational efficiency.

I am an IT Technician with three years of experience specializing in industrial IT support and troubleshooting. Currently, I provide Level 1 and Level 2 helpdesk support, resolving technical issues related to Windows 10/11, Active Directory, and network connectivity. My role involves diagnosing and repairing multifunction printers and managing Active Directory user accounts, ensuring seamless integration with existing IT infrastructure.

Throughout my career, I have demonstrated my ability to optimize system performance and ensure ISO 27001 security compliance. I have also assisted in the implementation and maintenance of compliance protocols, contributing to improved operational efficiency through effective problem-solving and collaboration. My experience includes deploying and configuring workstations, laptops, and peripherals, as well as troubleshooting industrial hardware on production floors.

Experience

Work history, roles, and key accomplishments

Current

IT Technician Specialist

Current

SunlightGroup

Sep 2022 - Present (2 years 10 months)

Provided Level 1 & 2 helpdesk support, resolving technical issues related to Windows 10/11, Active Directory, and network connectivity. Managed Active Directory (AD) user accounts, handling password resets, group policy assignments, and access control.

Windows 10 Active Directory Help Desk Support ISO 27001 Troubleshooting

IT Technician Internship

SunlightGroup

Mar 2022 - Present (3 years 4 months)

Assisted in hardware and software troubleshooting, ensuring seamless IT operations. Maintained printers and industrial network devices, resolving connectivity and performance issues.

Printer Maintenance Connectivity Issues Workflow Automation

Military Service

Hellenic Army

Mar 2021 - Present (4 years 4 months)

Served in the Hellenic Army, developing discipline, adaptability, and teamwork skills. Gained experience in a structured environment.

Disciplining Teamwork Military Operations Problem Solving

Gas Station Supervisor

Shell Gas Station

Jun 2016 - Present (9 years 1 month)

Oversaw daily operations, inventory, and financial transactions. Led staff scheduling and audits, improving service efficiency.

Operations Management Inventory Management Scheduling Auditing Customer Service Team Leadership

Education

Degrees, certifications, and relevant coursework

International Hellenic University

BSc in Computer, Informatics & Telecommunications Engineering, Computer, Informatics & Telecommunications Engineering

Studied Computer, Informatics & Telecommunications Engineering at the International Hellenic University. Gained knowledge in various aspects of computer science and telecommunications.