Angelina Abiad

I am an experienced IT professional with over a decade of expertise in application support and operations management. My career has been marked by a commitment to operational excellence and a strong ability to manage large-scale production environments. I excel in handling domains, SSL certificates, and DNS configurations, ensuring business continuity through effective incident coordination and problem management.

Throughout my career, I have demonstrated my ability to lead IT operations, troubleshoot complex technical issues, and collaborate with cross-functional teams to deliver swift resolutions. My experience includes utilizing tools like JIRA and ServiceNow for incident management and SLA compliance. I take pride in my analytical skills and my dedication to continuous improvement, which have allowed me to implement long-term fixes for recurring problems and enhance service quality.

I am passionate about leveraging my technical expertise and strong communication skills to contribute to a dynamic team. I believe in fostering a collaborative environment where innovative solutions can thrive, ultimately driving success for the organization.