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Mruga Thakar

@mrugathakar

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Experienced Product Manager driving SaaS innovation across diverse industries.

Canada

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What I'm looking for

I am looking for a company that values innovation, collaboration, and customer satisfaction. I thrive in a dynamic and fast-paced environment where I can lead cross-functional teams to deliver innovative solutions. I am seeking a role that allows me to leverage my skills in product management and contribute to the continued success of a forward-thinking organization.

Strategic IT professional with a decade of experience, including a dynamic 4+ years as a Product Manager in SaaS products across diverse industries, including Hospitality, Healthcare, Advertising, E-commerce and more. Proven expertise in leading cross-functional teams and delivering innovative solutions to enhance customer satisfaction and drive revenue growth. A natural leader with a strong solution-oriented approach, and a track record of successful product launches. Excels in market research, ideation, and collaborating with agile teams to execute product plans.

Seeking a challenging role to leverage skills and contribute to the continued success of a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Product Manager

innRoad

Oct 2021 - Feb 2024 (2 years 4 months)

Spearheaded development and optimization of SaaS B2B solution, a Property Management System (PMS), increasing guest engagement through Guest Messaging services using 3rd party Twilio integration, email communication and contactless check-in solutions. Oversaw key aspects of rates, reservations, and Online Travel Agencies (OTAs), ensuring strategic alignment with market trends and demand.

Product/Project Manager

Grubbrr Systems

Mar 2019 - Jul 2021 (2 years 4 months)

Nurtured and managed android/iOS-based SaaS B2B pet projects of Restaurant Management System (RMS), including the implementation of self-ordering Kiosk, POS, KDS, and online ordering solutions, resulting in increase in on-time project delivery. Spearheaded 3rd party integrations, enhancing product functionality and contributing to a rise in customer satisfaction.

Project Coordinator

Stimulus Consultancy

Nov 2016 - Dec 2018 (2 years 1 month)

Managed multiple android/iOS and web application projects concurrently, overseeing a portfolio that contributed to a total revenue increase of 25%. Facilitated communication with clients, resulting in improvement in client satisfaction scores based on post-project surveys. Conducted effective kick-off meetings, defining project objectives and scope, leading to reduction in project turnaround time.