Roman Agarwal

Leads day-to-day operations and client success for B2B lead generation and demand generation programs, driving operational planning, workflow optimization, and service delivery. Manages client relationships, SLAs, and campaign deliverables while coaching teams and strengthening quality-control practices.

Managed operational delivery for digital and B2B marketing programs, coordinating teams, workflows, and client requirements. Monitored campaign execution, service quality, turnaround times, and SLA adherence to support consistent delivery.

Led quality assurance activities and team performance for operational delivery processes. Conducted quality audits, identified recurring process issues, and supported corrective and preventive actions.

Supervised day-to-day operations for demand generation activities and supported consistent campaign execution. Managed team productivity, quality, workflow allocation, and delivery against defined service requirements.

Performed quality checks, audits, and process validation to maintain accuracy and service standards. Identified quality gaps and supported process improvements through feedback, monitoring, and root-cause analysis.

Executed quality assurance and auditing activities across operational workflows. Reviewed output quality, identified discrepancies, and worked with teams to improve process adherence and accuracy.

Led quality teams, monitored operational performance, and maintained quality standards across assigned processes. Coached team members, reviewed performance, and supported continuous improvement initiatives.

Managed customer relationships and supported client servicing in a financial-services environment. Handled client communication, relationship management, and service requirements while maintaining customer satisfaction.

Completed Six Sigma Black Belt certification from Benchmark from 2018 to 2019.

Pursued a Bachelor's degree in Business/Commerce, General from Shobhit University from 2012 to 2015.