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Susan George

@susangeorge

Process Analyst (SME) at Accenture who cleared unallocated cash receipts from suspense accounts and reported process status to clients.

India

Message

At Accenture Solutions Pvt. Ltd., I cleared unallocated cash receipts parked in suspense accounts to ensure accurate accounting in client books. I also prepared client reports on cleared receipts and process status.

In Accenture’s Cash & Bank work, I reviewed daily payment runs and cash-clearing files, provided weekly variance analysis, and worked with clients and Treasury on payment planning. Earlier, I handled Accounts Receivable at EXL Services Private Ltd., including cash posting, unapplied cash, refunds, and bill adjustments.

I also worked in credit and collections at Capgemini Business (India) Private Ltd. and processed US life-insurance applications at RR Donnelley India Outsource Pvt. Ltd. My experience includes Order-to-Cash, Oracle, SAP, and MS Excel and Word.

Experience

Work history, roles, and key accomplishments

Process Analyst (SME)

Accenture Solutions Pvt. Ltd.

Mar 2018 - Mar 2021 (3 years)

Cleared unallocated cash receipts parked in suspense accounts to ensure accurate accounting in client books. Led team huddles, planned daily volumes, allocated work, and monitored deliverables while guiding team members in resolving issues.

Suspense Account Clearing Cash Application Team Coordination Reporting Client Communication Excel SAP Oracle

Cash & Bank

Accenture Solutions Pvt. Ltd.

Jul 2015 - Feb 2018 (2 years 7 months)

Performed weekly forecasting activities and worked with clients and Treasury to plan tax and critical payments. Provided weekly variance analysis and reviewed and processed daily payment runs and cash-clearing files.

Cash Management Forecasting Variance Analysis Payment Processing Bank Reconciliation Excel SAP

Senior Process Associate – Credit & Collections

Capgemini Business (India) Private Ltd.

Jun 2014 - Dec 2014 (6 months)

Recommended credit limits for new customers, followed up on potential missed payments, and issued dunning letters for overdue invoices.

Credit Management Collections Dunning Customer Follow up Excel SAP

Senior Associate – Accounts Receivable

EXL Services Private Ltd.

Jan 2011 - Jun 2014 (3 years 5 months)

Ensured timely and accurate cash posting for cheque, EFT, and wire payments. Handled unapplied and unidentified cash with client follow-up, processed refunds, and managed bad-debt write-offs and bill adjustments.

Accounts Receivable Cash Application Payment Posting Refunds Debt Client Interaction Excel SAP

Senior Financial Associate

RR Donnelley India Outsource Pvt. Ltd.

Jun 2008 - Jun 2010 (2 years)

Processed life-insurance applications for US customers for AXA, MetLife, Genworth, and John Hancock. Prepared LWIs for the process, mentored new joiners, and performed QA for their work.

life insurance Application Processing Quality Assurance Mentorship Excel