Open to opportunities

Roma Dias

@romadias

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Customer-focused professional with 12 years in automotive and real estate.

Oman

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth in a dynamic environment.

I am a customer-focused and results-driven professional with over 12 years of combined experience in the automotive and real estate sectors. My expertise lies in customer relationship management, brand development, and property portfolio coordination. I have successfully managed client engagement, lease negotiations, and premium property experiences alongside top-tier automotive roles with renowned brands such as Mercedes-Benz, Skoda, MG, and Maruti Suzuki.

In my current role as a Leasing and Property Administrator at Al Rehani Contracting, I assist clients with property previews for long-term leases and manage all related documentation. My previous experience as Head of Customer Relationships at Mercedes-Benz involved leading customer feedback initiatives and managing the customer lifecycle through Salesforce CRM. I have a proven track record in developing marketing strategies and campaigns that enhance brand visibility and customer engagement.

Experience

Work history, roles, and key accomplishments

Current

Leasing and Property Administrator

Current

Al Rehani Contracting

Jun 2022 - Present (3 years 2 months)

Assisted clients with property previews for long-term leases and managed all related documentation, including agreements and municipal notices. Managed company and private account statements, ensured financial accuracy, and prepared monthly budgets and expense reports.

Property Management Lease Administration Financial Reporting Budget Management

Head of Customer Relationships

Mercedes Benz - Counto Motors

Jan 2020 - Present (5 years 7 months)

Led customer feedback initiatives at delivery and post-service touchpoints to enhance loyalty and satisfaction. Managed customer lifecycle through Salesforce CRM, ensuring timely follow-ups and grievance resolution.

Customer Relationship Management (CRM)Salesforce CRM Grievances

Brand Manager (Multi Brands)

Priority Motors

Jan 2017 - Present (8 years 7 months)

Developed and executed marketing strategies, campaigns, CSR initiatives, and events to strengthen brand visibility and customer engagement. Tracked marketing trends, analyzed campaign ROI and KPIs, and ensured product-market alignment to support growth.

Brand Development Marketing Strategy Campaign Management CSR Event Management ROI Analysis

Sales Manager

Priority Constructions

Feb 2014 - Present (11 years 6 months)

Supported clients in purchasing shops, apartments, and plots while consistently achieving sales targets set by the organization. Devised and executed multi-channel marketing strategies including expos, print, and radio.

Sales Management Marketing Strategy

Internal Trainer

Maruti Suzuki - Chowgule Industries Pvt. Ltd

May 2012 - Present (13 years 3 months)

Delivered induction and soft skills training for new sales and customer care executives. Conducted product training and competitor analysis briefings.

Soft Skills Product Training Competitor Analysis Employee Engagement

Web Developer

Compass International FZE

Aug 2010 - Present (15 years)

Designed PHP-based websites with custom layouts and database connectivity. Developed a result-generation portal for a school.

Web Development PHP MySQL

Education

Degrees, certifications, and relevant coursework

Goa Institute of Management – Goa University

PG Diploma in Management, Management

2016 -

Completed a Post Graduate Diploma in Management, focusing on advanced business administration and strategic leadership. Gained expertise in various management disciplines relevant to modern business environments.

Goa Institute of Management

PG Diploma in Management, Management

2016 - 2016

Completed a Post Graduate Diploma in Management from Goa Institute of Management, affiliated with Goa University. This program enhanced my understanding of management principles and practices.

Dhempe College of Arts & Science – Goa University

Bachelor of Science, Computer Science

2010 -

Acquired a Bachelor of Science degree in Computer Science, building a strong foundation in programming, software development, and computational theories. Developed skills in designing and implementing web-based applications.

Dhempe College of Arts & Science

Bachelor of Science, Computer Science

2010 - 2010

Obtained a Bachelor of Science degree in Computer Science from Dhempe College of Arts & Science, under Goa University. The curriculum covered fundamental concepts in computer science.