Rolando Gutierrez
@rolandogutierrez
Licensed health insurance sales agent helping clients confidently choose Medicare coverage.
United StatesWhat I'm looking for
I’m a licensed health insurance sales agent focused on educating Medicare beneficiaries and guiding them through the enrollment process. I explain complex Medicare Advantage and Medicare Supplement options clearly, while keeping client accuracy and confidentiality at the center of every interaction.
In my roles at Teleperformance, I process, review, and submit applications while ensuring compliance with CMS and regulatory requirements. I verify eligibility requirements, support plan selection during enrollment periods, and maintain detailed client documentation and records.
I bring a consultative approach built on needs analysis and risk assessment. Through persuasive communication, active listening, and objection handling, I help clients understand benefits, limitations, and costs so they can make informed decisions that align with their healthcare needs.
Beyond insurance sales, I’ve built strong customer service and operations experience through roles such as delivery driver and assistant manager. That background strengthens my reliability, adaptability, and time management—so I can deliver consistent, client-focused support.
Experience
Work history, roles, and key accomplishments
Educates Medicare beneficiaries on Medicare Advantage and Medicare Supplement options and helps clients make informed plan selections. Processes and submits applications while ensuring accuracy and compliance with CMS and regulatory requirements.
Walmart Delivery Driver
Spark Delivery
Jun 2023 - Present (3 years 1 month)
Delivers customer orders on time with accurate service. Communicates proactively with customers to provide real-time updates and address concerns.
Bag Machine Operator
Duro Bag, A Novolex Brand
Jan 2023 - Jul 2023 (6 months)
Operated machinery to produce paper bags while maintaining quality and minimizing waste. Followed company safety and operational standards, met production targets, and documented daily production figures.
Assisted with daily restaurant operations to ensure efficient service and adherence to quality standards. Provided customer support by answering questions and resolving concerns, especially during peak times.
Collaborated with team members to implement process improvements that enhanced operational efficiency and team performance. Led employee onboarding and training, including mentorship and completing new hire paperwork.
Education
Degrees, certifications, and relevant coursework
Texas Southmost College
2025 -
Currently enrolled at Texas Southmost College in Brownsville, Texas (08/2025–present).
Los Fresnos High School
High School Diploma
Earned a High School Diploma from Los Fresnos High School in 05/2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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