At University of Technology and Applied Sciences – Ibra, I provided tier-2 technical escalation support and resolved campus-wide network disruptions, LAN blockages, and DNS routing issues. I also administered Windows Server and Active Directory access, and handled Office 365 security incidents and compromised credentials.
Earlier, at Informatics Computer Institute, I maintained multi-user computer environments and administered Windows desktops, software licenses, and printer sharing. My certifications include the CCNA Framework, Certified Fiber Optic Technician, Computer Hardware Servicing (NC II) – TESDA, and Master Computer Electronics Specialist – Brainbench.
