At Lyhour SBI Insurance, I build and maintain Power BI dashboards that track business KPIs across sales channels and renewal performance.
I design DAX measures and data models to support executive decision-making, and automate reporting workflows in Power BI and Excel to reduce manual effort.
I prepare monthly business performance reports and executive presentations for the CEO and senior management, working across departments to gather requirements and deliver actionable dashboards.
Before moving into reporting development, I managed customer data and records as a Customer Service Officer at Lyhour SBI Insurance and assisted with reporting and transaction tracking.

