At Bell Canada, I installed and serviced fiber and copper communication networks for residential customers. I also configured modems, routers, television receivers, and telephone systems.
I resolved customer connectivity issues and educated customers on using their equipment to help reduce repeat service requests. I completed 5–8 service appointments daily while meeting service-level targets.
Earlier, I supervised daily operations at Massey's productions, coordinating staff schedules and monitoring workflow. I also operated a paper converting machine at Massey's Productions, where I helped troubleshoot equipment and trained new operators on operation and safety.
