Rohini Hk
@rohinihk
I troubleshoot broadband order issues and improve technical support processes for telecom users.
IndiaWhat I'm looking for
At Infosys, I supported an Australian leading telecom company’s broadband order-management operations, troubleshooting technical issues and resolving user queries through internal support tools.
I capture, validate, triage, categorize, and record reported issues while ensuring information reaches users through the appropriate channels. I also test computer components, support hardware and software needs, and help maintain system functionality.
I’ve improved existing processes through analysis, reporting, automation, knowledge sharing, and competence building. I provide knowledge transfer and help new joiners understand processes while contributing in daily project and process standups.
Experience
Work history, roles, and key accomplishments
Provided technical support for an Australian telecom company, handling order management for broadband connections and troubleshooting issues using internal tools. Resolved user queries, improved processes, and supported new team members.
Education
Degrees, certifications, and relevant coursework
University College, Dharwad
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree in Commerce from University College, Dharwad in 2024.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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