Nitesh Singh Sengar
@niteshsinghsengar
I resolve complex telecommunications incidents, provision networks, and maintain SLA-compliant service delivery.
IndiaWhat I'm looking for
I've supported Brightspeed and Lumen Technologies through Infosys, resolving complex service desk incidents, provisioning ports and circuits, and maintaining SLA-compliant telecommunications service delivery. I handle network, broadband, VPN, and fiber-optic connectivity issues, configuration changes, handoffs, and escalations.
I use ServiceNow, Salesforce, Genesys, PuTTY, ASRI, EON, and PRO to diagnose issues, validate network readiness, document work, and coordinate with cross-functional teams. Earlier at SRComSoft, I supported digital payment and financial-service customers through proactive communication, tailored solutions, and reliable customer support.
Experience
Work history, roles, and key accomplishments
Delivered end-to-end technical support for Brightspeed, ensuring SLA compliance and high customer satisfaction. Managed incident resolution, change requests, and documentation within ITIL-based practices.
Education
Degrees, certifications, and relevant coursework
Takshshila Institute of Engineering & Technology
Bachelor of Engineering, Electronics & Communication Engineering
2008 - 2012
Pursued a Bachelor's degree in Electronics & Communication Engineering, building a strong foundation in telecommunications and network systems.
Kendriya Vidyalaya CMM
Higher Secondary Certificate, Science
2007 - 2008
Completed Higher Secondary Certificate in the Science stream, focusing on foundational science and mathematics.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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