Rohan Annavarapu

Program Manager driving Operational Excellence initiatives for the Fulfilled by Amazon (FBA) Support Operations team, based in Hyderabad. Focused on defect elimination (inventory defect cost), warehouse distribution optimization (cost to serve), and proactive seller reconciliation (reimbursement accuracy) to improve supply chain efficiency and seller experience.

Led operational excellence and aut

Led the IN based long-term capacity planning (LTP) team supporting the Americas region (US, CA, MX, BR) within Amazon’s Worldwide Customer Service network — a ~$900M customer support ecosystem supported by 40,000+ Customer Service Associates (CSAs) across multiple geographies.

Supported product strategy for the Long-Term Planning (LTP) function, driving business requirements, roadmap definition a

Global Network Stewardship: Led long-term capacity strategy and resource procurement for a $900M global network (US, CA, MX, BR), managing resource allocation for 40,000+ associates.

Predictive Resource Optimization: Developed and launched the Real-Time Allocation Generator (RTAG), an AI-augmented tool delivering $9.6M in annual cost avoidance through automated predictive distribution.

Digital P

Developed the Real Time Allocation Generator (RTAG) — an intelligent routing and real-time contact distribution system — delivering $9.6M annual cost avoidance through automated workforce management and optimized resource allocation.

Led migration planning from a legacy routing platform to Amazon Connect (H1 2024), orchestrating a seamless transition strategy impacting 45K agents across 70 global

Driving capacity planning and workforce optimization programs for Amazon’s Customer Service organization, ensuring efficient and scalable operations across 70+ sites worldwide.

Developed the Real Time Allocation Generator (RTAG) — an intelligent routing and real-time contact distribution system — delivering $9.6M annual cost avoidance through automated workforce management and optimized resource

Worked as World Wide Capacity Planning- Summer Intern at Amazon.

Continuous Improvement: Achieved a 12.5% reduction in manufacturing time and ₹19L+ in annual savings through Lean-based tooling and process redesign.

Employed as a process planner for the manufacturing of aerospace components.
I was the lead engineer for the manufacturing process planning of sheet metal detail parts for leading global OEM's. I was a part of the Total Operational Performance (TOP) drives for process improvements in manufacturing.
My responsibilities as a manufacturing engineer included
1. Conducting estimation for the raw mate