Open to opportunities

piyush sharma

@piyushsharma5

I am a results-driven accounts receivable and operations professional improving collections, processes, and customer relationships.

Canada

Message

What I'm looking for

I seek a collaborative, results-focused role in debt recovery or operations where I can drive collections, streamline processes, mentor a small team, and grow into broader finance or operations leadership.

I am a results-driven accounts receivable and operations professional with 6+ years' experience across customer service, administration, finance, and hospitality. I reduced outstanding receivables by 20%, led a team of four to increase quarterly collections by 15%, and consistently exceeded monthly collection targets by 8%.

I excel at building client relationships and resolving billing disputes—improving client communication to reduce disputes by 10–15%—and I leverage technical proficiency in Microsoft Office and Google Sheets to improve processes. I am eager to contribute my debt recovery expertise and collaborative approach to a team focused on measurable results.

Experience

Work history, roles, and key accomplishments

Current

Operations and Administration Associate

Current

PrintBro's Incorporated

Oct 2024 - Present (10 months)

Coordinated 10 weekly meetings, managed employee schedules and databases, and reduced supply costs by 10% through inventory controls. Prepared operational reports and supported cross-department communication to ensure adherence to company policies.

Meeting Coordination Scheduling Database Management Inventory Management Reporting MS Office Communication Project Tracking

Current

Team Member - Tim Hortons

Current

J&L Partnership and Saisethsons Hospitality Group

Dec 2023 - Present (1 year 8 months)

Served an average of 100 customers per shift and resolved ~2 customer complaints weekly, improving feedback and repeat business. Prepared beverages and baked goods to quality and hygiene standards while assisting front-of-house operations.

Customer Service Food Preparation POS Time Management

Sr. Account Receivable Executive

IntelliRCM

Apr 2022 - Sep 2023 (1 year 5 months)

Led collections for four client accounts and a team of four, reducing outstanding receivables by 20% within three months and increasing quarterly collections by 15%. Consistently exceeded monthly collection targets by 8% and improved client communication to reduce billing disputes by 10–15%.

Collections Debt Negotiation Team Leadership KPI Tracking Client Communication CRM MS Excel

Account Receivable Executive

ConfiaceBizsol Pvt Ltd

Oct 2020 - Mar 2022 (1 year 5 months)

Implemented collection strategies achieving an 80% recovery on outstanding receivables within three months and resolved roughly 20 billing discrepancies weekly to maintain accurate account balances.

Collections Account Reconciliation Client Communication Training Payment Posting MS Excel CRM

Assistant Branch Manager

Meghjeet Wealth Management

Feb 2019 - Mar 2020 (1 year 1 month)

Supervised and trained the sales team, managed day-to-day branch operations and reporting, and implemented initiatives to improve customer satisfaction and ensure compliance.

Team Leadership Sales Management Client Relations Reporting Compliance Training Performance Analysis

Education

Degrees, certifications, and relevant coursework

Ganpat University

Bachelor of Business Administration, Business Administration

Completed a Bachelor of Business Administration at Ganpat University in Ahmedabad, India, graduating in 2021; credential assessed as equivalent to a Canadian bachelor's degree by World Education Services.