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Roger Tiedemann

@rogertiedemann

IT Support Specialist at Mountain Computing troubleshooting hardware, software, and endpoint security for local clients.

United States

Message

At Mountain Computing, I provide hardware and software consulting, troubleshooting, and repair for residential and small business clients. I also advise on cybersecurity practices and endpoint protection.

I configured a multi-room audio system and set up four TVs in an RV to switch between multiple input sources. I also install and troubleshoot printers and tutor clients on computers and software.

At Unisys, I delivered deskside and remote break/fix support in an enterprise IT environment. I imaged and refreshed HP and Dell systems with SCCM, migrated user data with USMT, and managed incidents through ServiceNow and ISM.

Earlier, as an IT Migration Technician with Panzer Solutions, LLC, I migrated systems and user data from Windows 7 to Windows 10 during a company merger. I hold CompTIA A+ and Network+ certifications.

Experience

Work history, roles, and key accomplishments

Current

Owner / IT Consultant

Current

Mountain Computing

Jan 2024 - Present (2 years 8 months)

Provides hardware and software consulting, troubleshooting, and repair for residential and small business clients. Advises on cybersecurity practices and endpoint protection, and installs and configures printers and other technology.

hardware troubleshooting Software Troubleshooting Cybersecurity Endpoint Protection Printer Support Consulting Tutoring

Team Member

Domino's

Sep 2021 - May 2022 (8 months)

Prepared and delivered customer orders, providing fast, friendly customer service.

Customer Service Food Preparation Delivery

IT Migration Technician

Panzer Solutions, LLC

Oct 2019 - Nov 2019 (1 month)

Migrated user data and systems from Windows 7 to Windows 10 as part of a company merger. Replaced and upgraded end-user systems to standardize hardware and software across merged networks.

Windows 10 Migration USMT Data Migration Hardware Deployments System Imaging

Deskside Support Technician

Unisys

Mar 2010 - Mar 2017 (7 years)

Delivered deskside and remote break/fix support to end users in a large enterprise IT environment. Managed incidents and requests through ServiceNow and ISM ticketing systems, and imaged and refreshed HP and Dell systems using SCCM.

Desktop Support Desk Side Support Break Fix ServiceNow SCCM USMT Windows 10 Win7 Windows XP Microsoft 365 Bitlocker VPN HIPAA CMDB Asset Management

Field Service Technician

CompuCom

Sep 2009 - Feb 2010 (5 months)

Traveled full time to client sites to support an HP hardware rollout. Swapped out computers, monitors, and printers, and introduced end users to new equipment.

Hardware Deployments Printer Support Customer Service HP Products

Owner / Computer Technician

GeekZone.biz

Mar 2003 - Jan 2006 (2 years 10 months)

Ran a self-employed computer service business for consumers and small businesses. Diagnosed and resolved hardware and software problems, and installed antivirus software and removed malware.

hardware troubleshooting Software Troubleshooting Antivirus Malware Removal Computer Repair