At DC Water, I manage 500 commercial, multifamily, and residential accounts and reduced 90+ day delinquency by 39% within my first year. I negotiate hardship payment plans, resolve complex billing disputes, coordinate service actions, and connect vulnerable customers with utility-assistance programs.
I've also improved accounts receivable processes at CoStar and led collections and customer service teams in financial services and healthcare. My work combines compliance, revenue-cycle discipline, account research, and an empathetic approach to resolving past-due balances.
