Rob User

I am a Certified Salesforce Administrator with over five years of focused experience administering Service Cloud, EDA and nonprofit data structures, and building advanced Flows, security models, and user hierarchies. I specialize in Flow construction, Omni-channel case routing, integrations, AppExchange tools, and front-end experiences including Dashboards, Home Pages, Object Layouts, and Reports.

Previously I built a strong foundation in software quality assurance across multiple roles, from tester to project lead, supporting organizations such as Full Sail University, Electronic Arts, and contract work for education-focused clients. I consistently wrote user guides, developed onboarding procedures, and provided hands-on technical support through ticketing workflows.

I bring proven teamwork and communication skills, strong analytical attention to detail, and adaptability to new tools and environments. I take pride in designing maintainable solutions, knowledge-base frameworks, and efficient support processes that improve user adoption and operational efficiency.