Rob User
@robnadeau
Certified Salesforce Administrator with 5+ years' experience and Salesforce QA expertise.
What I'm looking for
I am a Certified Salesforce Administrator with over five years of focused experience administering Service Cloud, EDA and nonprofit data structures, and building advanced Flows, security models, and user hierarchies. I specialize in Flow construction, Omni-channel case routing, integrations, AppExchange tools, and front-end experiences including Dashboards, Home Pages, Object Layouts, and Reports.
Previously I built a strong foundation in software quality assurance across multiple roles, from tester to project lead, supporting organizations such as Full Sail University, Electronic Arts, and contract work for education-focused clients. I consistently wrote user guides, developed onboarding procedures, and provided hands-on technical support through ticketing workflows.
I bring proven teamwork and communication skills, strong analytical attention to detail, and adaptability to new tools and environments. I take pride in designing maintainable solutions, knowledge-base frameworks, and efficient support processes that improve user adoption and operational efficiency.
Experience
Work history, roles, and key accomplishments
Salesforce Administrator
Full Sail University
Jan 2019 - Jan 2024 (5 years)
Managed Service Cloud and EDA instances, designing Flows, security models, Omni-Channel case routing and integrations to improve support efficiency; authored user guides and onboarding procedures.
Quality Assurance Tester
Full Sail University
Jan 2012 - Jan 2019 (7 years)
Executed software QA activities for university systems, validating functionality and reporting defects to improve product quality and release readiness.
Quality Assurance Contractor
Four Corners Resources
Jan 2011 - Jan 2012 (1 year)
Provided QA support for Florida Virtual School projects, performing functional testing and coordinating defect resolution with development teams.
Led QA teams on game projects, overseeing test strategy, scheduling and defect management to ensure on-time, quality releases.
Performed QA testing across titles and builds, reporting issues and verifying fixes to maintain product quality during development cycles.
Education
Degrees, certifications, and relevant coursework
University of Florida
2002 - 2003
Attended coursework at the University of Florida from 2002 to 2003.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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