ROBINSON DWASI

Led and mentored a credit control team to achieve monthly collection targets, managing difficult accounts and negotiating repayment solutions. Coordinated invoice dispatch, conducted client engagement for dispute resolution, and produced management reports on collections and disputes.

Supervised the Mombasa credit control team and supported performance improvement through client engagement and complex account resolution. Traveled across East Africa to support debt recovery, and prepared monthly collection and dispute management reports.

Coordinated credit control activities across global accounts, successfully leading recovery of over USD 2.8 million in outstanding balances. Managed dispute resolution with operations, prepared customer statements and account reports, and followed up on invoice dispatch and payment allocations.

Drafted and validated customer invoices for East African regional operations and reviewed operational disbursements to support accurate cost capture. Acted as a billing liaison between East Africa operations and headquarters in Paris, analyzing billing disputes and recommending corrective actions.

Coordinated export shipment documentation and shipping processes, processing Bills of Lading and customer invoices. Implemented a tracking system for reefer generator sets across East Africa and supported recovery of 21 reefer generator sets from regional transporters.

Delivered computer applications and hardware maintenance training, including software and hardware installations for clients and the institution. Managed branch administration activities and supported ongoing maintenance and setup work.

Pursuing the Certified Credit Professional (CCP) qualification with KASNEB.

Completed computerised accounting training covering Pastel, Accpac, and QuickBooks.

Trained in computer hardware and software installation and maintenance.

Completed a certificate in computer applications.

Grade: B-

Completed KCSE at Arambe Mixed Secondary School and achieved a grade of B-.