Open to opportunities

Mary Kungu

@marykungu

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Customer-focused administrative professional with expertise in financial operations.

Kenya

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth in a dynamic environment.

I am a dedicated administrative professional with a strong focus on customer service operations and financial management. My expertise lies in optimizing business processes, enhancing efficiency, and ensuring compliance in both financial and service-oriented environments. I have a proven track record of streamlining operations through the use of CRM systems and digital tools, which has significantly improved customer satisfaction and organizational success.

Throughout my career, I have successfully reduced overdue accounts by 80% and contributed to a 78% increase in product sales through data-driven insights and strategic debt recovery efforts. My experience spans various roles, including Commercial Analyst and Accountant, where I have honed my skills in financial analysis, budgeting, and stakeholder management. I am passionate about leveraging technology to drive operational efficiency and am committed to delivering exceptional results in every project I undertake.

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Experience

Work history, roles, and key accomplishments

Current

Commercial Analyst

Current

Savannah Informatics Limited

Apr 2022 - Present (3 years 7 months)

As a Commercial Analyst, I reduced overdue accounts by 80% through strategic debt recovery, processed customer payments ensuring compliance, and conducted virtual financial reconciliations. I evaluated customer creditworthiness and contributed to a 78% increase in product sales through data-driven insights.

Financial Reconciliations Payments Data Analysis Compliance Management Financial Reporting Stakeholder Management Cash Flow Management Market Analysis

Accountant

Paul’s Bakery

Mar 2020 - Mar 2022 (1 year 11 months)

In my role as an Accountant, I improved financial reporting accuracy, met tax deadlines, and provided remote financial support. I managed billing processes and ensured prompt collection cycles, enhancing overall financial operations.

Financial Reporting Tax Compliance Bookkeeping Invoicing

BPO Agent

Samasource Kenya

Jan 2017 - Feb 2020 (3 years 1 month)

As a BPO Agent, I exceeded performance targets by 100% through high-quality data processing and remote data validation. I optimized workflow processes and maintained productivity and quality benchmarks, earning recognition for exceptional customer service.

Data Processing Remote Collaboration Workflow Optimization

Bookkeeper

Jungle Nuts Sacco

Jan 2017 - Jan 2019 (1 year 11 months)

In my position as a Bookkeeper, I strengthened financial recordkeeping, streamlined transactions, and developed automation tools to enhance accounting workflows. I ensured timely data entry and improved cash collection systems.

Bookkeeping Record keeping Automation Tools Cash Management

Computer Lab Assistant

Kisii National Polytechnic

Aug 2014 - Sep 2014 (1 month)

As a Computer Lab Assistant, I configured workstations, maintained documentation of computing resources, and provided technical support. I improved customer service response time and satisfaction through real-time assistance.

Technical Support Workstation Configuration Documentation Management