Open to opportunities

Mary Kungu

@marykungu

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Customer-focused administrative professional with expertise in financial operations.

Kenya

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth in a dynamic environment.

I am a dedicated administrative professional with a strong focus on customer service operations and financial management. My expertise lies in optimizing business processes, enhancing efficiency, and ensuring compliance in both financial and service-oriented environments. I have a proven track record of streamlining operations through the use of CRM systems and digital tools, which has significantly improved customer satisfaction and organizational success.

Throughout my career, I have successfully reduced overdue accounts by 80% and contributed to a 78% increase in product sales through data-driven insights and strategic debt recovery efforts. My experience spans various roles, including Commercial Analyst and Accountant, where I have honed my skills in financial analysis, budgeting, and stakeholder management. I am passionate about leveraging technology to drive operational efficiency and am committed to delivering exceptional results in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Commercial Analyst

Current

Savannah Informatics Limited

Apr 2022 - Present (3 years 1 month)

As a Commercial Analyst, I reduced overdue accounts by 80% through strategic debt recovery, processed customer payments ensuring compliance, and conducted virtual financial reconciliations. I evaluated customer creditworthiness and contributed to a 78% increase in product sales through data-driven insights.

Financial Reconciliations Payments Data Analysis Compliance Management Financial Reporting Stakeholder Management Cash Flow Management Market Analysis

Accountant

Paul’s Bakery

Mar 2020 - Mar 2022 (1 year 11 months)

In my role as an Accountant, I improved financial reporting accuracy, met tax deadlines, and provided remote financial support. I managed billing processes and ensured prompt collection cycles, enhancing overall financial operations.

Financial Reporting Tax Compliance Bookkeeping Invoicing Customer Service Time Management Microsoft Office Financial Analysis Billing Management

BPO Agent

Samasource Kenya

Jan 2017 - Feb 2020 (3 years 1 month)

As a BPO Agent, I exceeded performance targets by 100% through high-quality data processing and remote data validation. I optimized workflow processes and maintained productivity and quality benchmarks, earning recognition for exceptional customer service.

Data Processing Remote Collaboration Workflow Optimization Time Management Customer Service Performance Metrics Data Validation Quality Assurance

Bookkeeper

Jungle Nuts Sacco

Jan 2017 - Jan 2019 (1 year 11 months)

In my position as a Bookkeeper, I strengthened financial recordkeeping, streamlined transactions, and developed automation tools to enhance accounting workflows. I ensured timely data entry and improved cash collection systems.

Bookkeeping Record keeping Automation Tools Cash Management Data Entry Microsoft Office Invoicing

Computer Lab Assistant

Kisii National Polytechnic

Aug 2014 - Sep 2014 (1 month)

As a Computer Lab Assistant, I configured workstations, maintained documentation of computing resources, and provided technical support. I improved customer service response time and satisfaction through real-time assistance.