Mary Kungu
@marykungu
Customer-focused administrative professional with expertise in financial operations.
What I'm looking for
I am a dedicated administrative professional with a strong focus on customer service operations and financial management. My expertise lies in optimizing business processes, enhancing efficiency, and ensuring compliance in both financial and service-oriented environments. I have a proven track record of streamlining operations through the use of CRM systems and digital tools, which has significantly improved customer satisfaction and organizational success.
Throughout my career, I have successfully reduced overdue accounts by 80% and contributed to a 78% increase in product sales through data-driven insights and strategic debt recovery efforts. My experience spans various roles, including Commercial Analyst and Accountant, where I have honed my skills in financial analysis, budgeting, and stakeholder management. I am passionate about leveraging technology to drive operational efficiency and am committed to delivering exceptional results in every project I undertake.
Experience
Work history, roles, and key accomplishments
Commercial Analyst
Savannah Informatics Limited
Apr 2022 - Present (3 years 2 months)
As a Commercial Analyst, I reduced overdue accounts by 80% through strategic debt recovery, processed customer payments ensuring compliance, and conducted virtual financial reconciliations. I evaluated customer creditworthiness and contributed to a 78% increase in product sales through data-driven insights.
Accountant
Paul’s Bakery
Mar 2020 - Mar 2022 (1 year 11 months)
In my role as an Accountant, I improved financial reporting accuracy, met tax deadlines, and provided remote financial support. I managed billing processes and ensured prompt collection cycles, enhancing overall financial operations.
BPO Agent
Samasource Kenya
Jan 2017 - Feb 2020 (3 years 1 month)
As a BPO Agent, I exceeded performance targets by 100% through high-quality data processing and remote data validation. I optimized workflow processes and maintained productivity and quality benchmarks, earning recognition for exceptional customer service.
Bookkeeper
Jungle Nuts Sacco
Jan 2017 - Jan 2019 (1 year 11 months)
In my position as a Bookkeeper, I strengthened financial recordkeeping, streamlined transactions, and developed automation tools to enhance accounting workflows. I ensured timely data entry and improved cash collection systems.
Computer Lab Assistant
Kisii National Polytechnic
Aug 2014 - Sep 2014 (1 month)
As a Computer Lab Assistant, I configured workstations, maintained documentation of computing resources, and provided technical support. I improved customer service response time and satisfaction through real-time assistance.
Education
Degrees, certifications, and relevant coursework
Kisii University
Bachelor of Science, Computer Science
BSc. in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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