Seeking customer services & support roles to use my leadership, coaching, management experience. Expertise in leading technical support teams, resolving complex product issues. Skilled in developing and implementing support processes, driving improvement Strong communication skills, analytical skills, AI Model training.
RS
Looking for a job
Robin Sinclair
@robinsinclair
Life Insurance Advisor at Speciality Life Insurance Inc; previously managed SAP product support and built a support framework for financial software.
CanadaWhat I'm looking for
At Speciality Life Insurance Inc, I connect with prospective and existing clients, assess their financial needs, and guide them through insurance applications and policy servicing. I’m licensed in Ontario, Alberta, Nova Scotia, and Newfoundland.
At SAP America, I managed product support for SAP products including SuccessFactors, Human Capital Management, Manufacturing, and EPM. I developed support strategies and a knowledge base, and implemented a scalable support framework for budgeting and financial consolidation software.
Experience
Work history, roles, and key accomplishments
SI
Current
Life Insurance Advisor/Agent
Speciality Life Insurance Inc
Nov 2025 - Present (11 months)
Manage inbound sales calls, conduct financial needs assessments, and provide tailored insurance solutions. Guide clients through onboarding, applications, underwriting, and policy servicing.
AL
Life Insurance Agent
AO Globe Life
Aug 2024 - Nov 2025 (1 year 3 months)
Managed inbound and outbound sales calls, connecting with prospective and existing clients. Conducted financial needs assessments and provided tailored insurance solutions.
Supported product needs for multiple US teams by offering application assistance for various SAP products. Developed and implemented support strategies, served as primary escalation point, and managed daily technical support operations for the North American team.
OC
Manager, Hotline Support Services
Outlook Soft Corporation
Managed hotline support services at a startup, overseeing support operations.
DA
Financial Management Assistant Analyst
Department of Defense-US Army
Provided financial management assistance and analysis for the US Army.
BO
Manager, Product Support/Hotline Consultant
Business Objects/Cartesis
Managed product support and hotline consulting services, serving as the go-to expert for financial application support.
Manager, North American Fixed Income Data
Reuters
Managed North American Fixed Income Data, building high-performance teams and scaling support organizations.
Customer Service Representative/Specialist
Sprint
Provided customer service and support to clients.
Manager, Customer Support/Group Leader
Reuters
Managed customer support and led teams in the Germany/Austria/Switzerland region, also serving as Senior Fixed Income Analyst and Business Analyst.
Education
Degrees, certifications, and relevant coursework
Schiller International University
Bachelor of Arts, International Relations/Diplomacy & German
Bachelor of Arts in International Relations/Diplomacy & German from Schiller International University in Heidelberg, Germany.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
CanadaAuthorized to work in
United StatesSalary expectations
65k-150k USD
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